Support & Deployment Specialist
Plan Sverige / Datajobb / Stockholm
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hela Sverige Visa alla jobb hos Plan Sverige i Stockholm As the Support & Deployment Specialist for the four Nordic countries you will be responsible for day to day support of our bespoke system called PlanSYS2. The position is a full time position located in Stockholm, Sweden but you report to our manager in UK. The job involves close liaison with the Nordic countries as well as with the offshore partner in India and another Support and Deployment specialist based in Madrid, Spain.
Your main responsibilities will be to:
• Provide support of the bespoke system to the Nordic offices, through analyze, investigate and recreate problems users have faced in the system
• Escalate problems that you cannot solve yourself to the offshore partner
• Acceptance test and deploy new versions of the bespoke system
• Lead support calls with the Nordic offices and ensure that the needs are met and strive to improve service, efficiency and quality
• Establish highly collaborative relationships with the Nordic countries, other Plan SYS offices, and the offshore development and support partner
• Analyse and understand the business processes of each office
Job requirements
You have several years of experience of Microsoft SQL Server 2003 and good knowledge in Microsoft Server.
You have experience of supporting and understanding a bespoke software product and/or database application.
You know how to liaise with customers and colleagues from a wide variety of locations and you are experienced in application development and release lifecycles. You are good at solving problems and troubleshooting and quickly grasp business and technical concepts and know how to explain these in a non-technical language.
You are fluent in written and spoken English and demonstrable skills in communicating effectively with all levels in the organization are a must. Knowledge of Virtual Environments, Crystal Reports and ITIL v3 Foundation level is desired. Your strong interpersonal skills will come in handy and you manage your own time effectively to ensure that all deadlines are met. Travelling is required.
How to apply
Apply by May 27 by clicking the button named "ansök" below. Please note that your entire application shall be written in English. For questions about the position please contact Richard Andersson, Head of sponsorship or Jonathan Ahlbom, ICT strategist. Union representative is Jessica Renborg-Huldt. All can be reached at 08-587 755 00.
Publiceringsdatum2012-05-09Arbetstider och omfattningDag , Heltid , Tillsvidareanställning
Så ansöker duAnsökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanFöretagPlan Sverige
AdressPlan Sverige
Box 92150
12008 Stockholm
Jobbnummer 1238961
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