Support Manager
Emric Operations AB / Chefsjobb / Ospecificerad arbetsort
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hela Sverige Visa alla jobb hos Emric Operations AB i Ospecificerad arbetsort Emric is a product and service company that specializes across the entire sales, credit and administrative process within lending and industry-specific leasing. With our products and deep understanding of the business logic of our customers, we provide solutions that are founded on best practices. We utilize end-user experiences from our own service operation in Kalix by continually adding new customer value and features into our product portfolio. With the specialist skills of our team and our ability to embrace the entire financial and administrative value chain, we enable our customers to implement systems for credit management and leasing that are firmly anchored in commercial reality. Emric has 200 employees within the two business areas Products and Services. In addition to our head office in Stockholm, we have offices in Kalix, Belgrad and Jakarta. To find out more, please visit
www.emric.comEmric is now looking for a Support Manager. As Support Manager at Emric, you will lead the support team being responsible for the customer support for all Emric?s products. The support team is located in Kalix, Stockholm, Belgrade and Jakarta.
Main responsibilities
• Plan, manage and secure Customer Support of Emric?s Products and occasionally Services
• Ensure "state of the art" efficiency and performance of the virtual support team (?team excellence? and personnel management)
Build a flexible support and cost structure with possibility to scale up and down based on business demands
Continuous improvements in processes and tools in order to optimise support, reduce cost and increase customer satisfaction
Ensure that agreements are fulfilled according to SLA
Improve collaboration and governance with other divisions
Deliver support related statistics to various functions at Emric and to customers according to governance agreements
Monthly KPI reporting and improvements
Development opportunities
This is the perfect opportunity for someone with the right background and mindset, who wishes to grow and develop further. You will have ample opportunities to strengthen your competence by working with competent and experienced colleagues, attending relevant trainings, as well as working with interesting customers within the bank and finance sector. In addition, Emric is currently in an exciting expansion phase, with a strong vision and strategy.
Qualifications and Personal Attributes
We are looking for a process oriented professional with 4-8 years of experience of building and leading the customer support organization in a software development company in a business to business environment. You should have relevant education, at a minimum Bachelor?s degree. You are an excellent communicator, especially written communication and like to interact with customers.
You have outstanding people and leadership skills, and you easily interact with staff, colleagues, cross-functional teams, and third parties. You are structured and process oriented with a strong wish to improve. You should be willing to travel up to 20% of the time.
General information
The role is a permanent position located in Kalix, Stockholm or Belgrade depending on applicant, we value competence and personality more than location. We will review applicants continuously, so please send your CV and cover letter as soon as possible to
olof.dedering@emric.comPubliceringsdatum2014-10-11Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-10-24
Ange följande referens när du ansöker: Support Manager 2014-10-24
Ansökan kan skickas till e-postadress:
olof.dedering@emric.comKontaktOlof Dedering, Software Delivery Manager 076-1900984
olof.dedering@emric.comFöretagEmric Operations AB
AdressEmric Operations AB
Box 100
95222 Kalix
KontorsadressSkolgatan 15
Övriga kontaktuppgifterE-postadress:
olof.dedering@emric.com Jobbnummer 2027871
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