Support Engineer to Hansoft
Capto HR AB / Supportteknikerjobb / Uppsala
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hela Sverige Hansoft, twice awarded "Årets Gasell, Uppsala län" 2010, 2011, "Export Hermes", and "Årets Företagare i Uppsala 2011", is a rapidly expanding Swedish software company with clients in Europe, Asia, Australia and North America. Our product is used for handling project management in large complex software development projects that typically use agile and lean development methods. We have clients in game and software development such as Electronic Arts, Dolby, Ubisoft, Kojima, Bang & Olufsen, Boeing, Assa Abloy, and the Swedish Space Corporation. We have also been awarded the ?Develop Industry Excellence Award? for the quality of our product and support. We are now recruiting to fully capture the unique market position given by our truly innovative technology and application design.
Hansoft is based right in the centre of Uppsala, where development, sales, support, marketing, consulting and all other work is carried out by our talented, creative, and internationally recruited team. Since our customer base is spread worldwide, we also plan to branch offices abroad in a not too distant future.
We are searching for brilliant employees that thrive in an entrepreneurial environment, looking for a work culture where excellence is rewarded, hard work is expected, and the world is the playground. Hansoft employees enjoy competitive salaries, excellent benefits and a career opportunity with no speed limits.
Support engineer
Job Description
As a Technical support engineer you will help our customers worldwide to utilize their usage of Hansoft. You will work in the Customer Services team to solve technical support questions from our customers.
Responsibilities and tasks include for example:
o Answering incoming support questions via mail or phone.
o Reproduce problems that customers have experienced, target the problem and create a solution together with developers or more senior support staff.
o Answer questions via the online community forum.
o Support Hansoft staff on matters of product usage and other IT-related problems that arise.
Job Requirements
We believe that a successful candidate will:
o Have experience from working in an IT-support role.
o Have an IT-background with an understanding of client-server solutions, web solutions, MS Office etc.
o Have general knowledge of databases and database architectures.
o Have experience from working with server-client infrastructure like Microsoft AD, LDAP or similar.
o It is also meriting, but not a requirement, if you have experience with Mac OS X.
o Be highly communicative in Swedish and English, written and verbal.
o Be eager to work in an entrepreneurial environment and appreciate both the possibilities and challenges of a small but growing, dynamic company.
Application and information
Apply by sending an e-mail to
info@captohr.se , with a cover letter and a CV. If you have any questions, please call Björn Sweno 0734443040 or Martin Winrow 0734430615.
Publiceringsdatum2012-09-12Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnsökan kan skickas till e-postadress:
info@captohr.seFöretagCAPTO HR AB
AdressCAPTO HR AB
VAKSALAGATAN 18B
75330 UPPSALA
KontorsadressVAKSALAGATAN 18B
UPPSALA
Övriga kontaktuppgifterTelefonnummer: 073-4443040
Jobbnummer 1338639
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