Support Engineer – German speaking
Axis Communications / Supportteknikerjobb / Lund
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hela Sverige About Axis Communications
Axis is an IT company offering network video solutions for professional installations. The company is the global market leader in network video, driving the ongoing shift from analog to digital video surveillance. Axis products and solutions focus on security surveillance and remote monitoring, and are based on innovative, open technology platforms.
Axis is a Swedish-based company, operating worldwide with offices in more than 20 countries and cooperating with partners in more than 70 countries. Founded in 1984, Axis is listed on the NASDAQ OMX Stockholm.
For more information about Axis, please visit our website at
www.axis.com.JOB DESCRIPTION
As Support Engineer, based in Lund Sweden, you will be in direct contact with both end users and Axis partners to handle technical support cases for your region (mainly Germany, Suisse, Austria) and as a back-up for other regions. This includes phone, e-mail, and on-line helpdesk support for technical questions relating to Axis products or installations. Your role and work as support engineer will greatly influence the Axis’ brand value and the customers’ experience of our service level. Your main tasks will be to:
• Provide advanced phone, e-mail and online helpdesk support to end-users, resellers, and distributors
• Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
• At a professional communication level, maintaining a good dialogue with the customer throughout the resolution of a support case
• Assist primarily the sales office in your region, with both after sales and pre-sales support
• Build technical knowledge and contribute to developing the support function within the team
• Authorize warranty exchange (RMA) and handle day-to-day issues with the RMA partner for the region.
At your disposal you will have a team of product specialists, providing you with product specific assistance.
The position involves a few travels a year within EMEA.
JOB QUALIFICATIONS
You are a service-minded, social, and structured individual with a large technical interest and the ability tocommunicatefluently (written and spoken) in German. Furthermore, excellent communication skills in English are mandatory and any other additional language is favourable.
You are open-minded and have experience from working with customer support. You understand the technical aspects of products and their functionalities. You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products.
Experience in one or more of the areas below are considered a plus: camera/image knowledge, network protocols, surveillance camera systems, servers and storage systems, electric science, client/server OS and application management.
TECHNICAL SERVICES TEAM
The Technical Services team for Europe, Middle East and Africa consists of different functions where the largest one is technical support. All functions are located in Lund, Sweden and we’re currently a team of around 15 people. The team is also involved in authorizing product exchange under warranty (RMA), while the actual RMA handling is carried out by external partners.
WHAT AXIS CAN DO FOR YOU
Axis can offer you a young, dynamic and multi cultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as Support Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Publiceringsdatum2011-02-11Arbetstider och omfattningEnligt kollektivavtal
ErsättningIndividuell lönesättning tillämpas
Så ansöker duSista dag att ansöka är 2011-03-11
Ansökan kan skickas till e-postadress:
resume@axis.comAnsökan sker via företagets webbplats.
KontaktBo Gabrielsson, +46 46 272 1842
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
Jobbnummer 848613
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