Support Engineer for CI-Machine
Scania CV AB / Datajobb / Södertälje
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hela Sverige Innovation Unleashed: CI-Machine's State-of-the-Art Capabilities
We are in the process of developing a new feature for Scania (and TRATON) that promises to be a game-changer in our ability to create innovative solutions. The complexity of this project has prompted us to assemble some of Scania's brightest minds, complemented by capable leaders and ambitious developers. Our initial progress indicates our ability to deliver substantial value for the company and to meet the heightened expectations, we are looking to further enhance our team's competence to reach even greater heights.
What we do
Scania is dedicated to achieving science-based sustainability targets in the field of transportation solutions. In a rapidly evolving world, the key to achieving speed and flexibility in developing new solutions lies in delivering frequent iterations with fast feedback loops. The CI-machine serves as the pivotal enabler for this endeavor. In simpler terms, we are working to make the world a better place!
Today, many companies have adopted Continuous Integration/Continuous Deployment (CI/CD) for their software development. Some have even successfully implemented CI/CD for both software and hardware within specific product platforms. Our mission is to create an automated pipeline - an integration-as-a-service solution - that allows designers to Build, Configure, and Trigger relevant tests for both software and hardware across the complete Scania modular system.
We aim to be at the forefront of this field! Success will position Scania and other brands within TRATON with a superb opportunity to excel in developing sustainable solutions with world-class speed and flexibility.
Who you are:
We are seeking a highly motivated and experienced individual to join our team as a Support Engineer.
In this role, you will play a crucial part in effectively managing incidents and service requests, while also working to enhance the overall user experience.
Key Responsibilities:
Handle incidents and route incidents to respective functional areas.
Resolve incidents or issues quickly and effectively, adhering to SLA guidelines.
Develop a comprehensive known error database and knowledge base to facilitate self-resolution of incidents.
Engage with end-users to understand and solve their problems.
Implement an early and effective feedback loop to keep users informed and engaged.
Drive initiatives aimed at improving the overall user experience.
Standardize and optimize processes to improve efficiency and consistency.
Your Profile:
A bachelor's degree in information technology, Computer Science, or a related field is preferred.
Experience with ITSM tools, such as ServiceNow or similar, demonstrating the ability to manage tickets and workflows efficiently.
Experience with incident handling (L2-L3) and customer support.
Ability to work effectively in a fast-paced environment, adapting to various situations and managing multiple priorities with a proactive attitude.
Background in the IT industry is desirable.
Experience working in a global organization with cross-functional interaction.
Exceptional proficiency in English communication, both written and verbal
Meritorious:
Knowledge in Cloud Infrastructure & Services.
Knowledge on test and continuous integration services.
What we offer
We have a multicultural healthy and inspiring working environment. We operate much like a startup, combining seasoned in-house expertise with fresh external ideas . Our collective goal is to foster an extraordinary team spirit that maximizes everyone's competence, regardless of their formal role.
In addition to individual career and development opportunities, Scania offers other benefits such as a discounted company car, performance bonus, occupational pension, flexible working hours, subsidized lunches, and much more. In Stockholm, we also offer a direct bus service between Stockholm and Södertälje with Scania Job Express.
Feel free to contact our recruiting manager, Ravindranath Singamshetty at
ravindranath.singamshetty@scania.com, if you have any questions or need further information.
Application
Please send in your CV, cover letter, and certificates as soon as possible. Applicants will continuously be evaluated. The last day to submit your application is 2024-06-16. Please note that for this position, a background check may be conducted on the final candidates.
Welcome on board to join us on this exciting journey!
#LI-Hybrid
Så ansöker du Sista dag att ansöka är 2024-06-16
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scania CV AB (org.nr 556084-0976)
151 87 SÖDERTÄLJE
Jobbnummer 8708468
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