Support Engineer at Net Insight
Pinetree AB / Supportteknikerjobb / Stockholm
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Net Insight's Nimbra solutions make it possible for you and millions of other people to take part in the biggest live events in the world. In this role, you will have the opportunity to work closely with both customers and the product development team where you will support and improve the product experience for customers around the globe. Join the team and be part of a skilled and highly rated support team working with Net Insight's multi-service network products.
The position is permanent, full-time employment located in their newly renovated headquarters in Solna Business Park. Net Insight values work-life balance; therefore, you can combine remote work and work from the office.
Last but not least, Net Insight is nominated as Tech Company of the Year. That says something. For more info, please visit Tech Business Award (
https://techawards.se/tech-business/).Benefits of working at Net Insight:
• A family-friendly company, with an understanding of the necessity of a healthy work/life balance
• Unusually low turnover - High employee satisfaction
• A learning environment, possibilities to evolve and try new
• Satisfied and long-term customers
• Senior and skilled colleagues eager to help out and support when needed
• Products at the technical forefront
THE TEAM & ROLE
The Global Support team consists of six colleagues today placed both in Sweden and globally. The team works as one, meaning: close cooperation, discussing solutions and backing up each other's cases.
Being a Support Engineer at Net insight means you will have the advantage of working in the media/tech industry with cutting-edge technology and supporting the in-house developed products. You will work with detailed specific solutions as well as get a full orientation and knowledge of the product catalog.
You will mainly work with providing technical support on Net Insight's multi-service network products. The work is in direct relation with customers as well as the product development teams. You may also, from time to time, participate in customer implementation projects for the purpose of installation, training, final testing, and operational handover.
Responsibilities:
• Provide Technical Assistance including mainly SW but also HW support
• Make in-depth troubleshooting and problem analysis of network-related problems
• Participate in the rotating on-duty scheme for 24/7 support
• Create technical documentation for a knowledge base
• Contribute towards improving products by sharing customer feedback, as well as your own ideas.
WHO YOU ARE
To deliver high-quality support to partners and customers you combine your technical skills with a customer service mindset. You keep a professional approach and communication towards customers and partners as well as thrive in being responsive and problem-solving along the way. You are used to a sometimes intensive tempo and that the days' to-do:s can change with short notice.
The team values someone who brings a positive attitude to the team (not all days of course) and that doesn't hesitate to take initiative in team projects as well as individual tasks. You have a team-oriented approach and are not afraid to ask for help as well as support other team members.
Need to have:
• Minimum of 1-3 years of technical support preferably within Network operators, TV broadcasters, or network equipment vendors
• Experience with network troubleshooting skills in IP and Cloud streaming services technologies, ARQ protocols, DNS, Gateways, etc
• Good knowledge of Linux OS
• Experienced troubleshooting complex systems and root cause analysis
• Fluent/very good in English
Nice to haves
• Experience working B2B support
• Experience in SNMP-based management systems
• Experience in media transmission using ASI, SDI, HD-SDI, and AES/EBU or experience with JPEG/MPEG encoders/decoders (Nimbra experience is a plus)
• Skills in other languages than English
ABOUT NET INSIGHT
Net Insight (Nasdaq: NETI B) provides the highest performing, most available video transport, and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution, and remote production media workflows.
For over 25 years, the world's leading content owners, broadcasters, production companies, service providers, and enterprises have trusted Net Insight's Emmy® Award-winning Nimbra technology to guarantee media delivery. Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks and the cloud - from anywhere to everywhere. It enables customers to get the best from any mix of virtualized, cloud, and IP technology. It is all the major industry standards, protocols, and clouds.
ABOUT PINETREE
At Pinetree, we have a vision and mission to differentiate ourselves from the crowd and are Sweden's contenders in talent search and matching. By working as an agency, the value to you as an employee is that we have an extensive network of partner companies that we continuously ensure high-quality standards.
This recruitment is direct employment at Net Insight AB and all applications, questions, and administration of the recruitment process are managed by Pinetree AB.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2023-08-25
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Pinetree AB (org.nr 559016-7044),
http://www.pinetree.se Arbetsplats Pinetree
Kontakt Katia Kagstedt
katia@pinetree.se Jobbnummer 7525718
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