Support Engineer (264953)
Ericsson AB / Elektronikjobb / Stockholm
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hela Sverige Job Summary:
We are now looking for a Support Engineer Customer Technical manager that will provide technical service and support to our customers in the IMS domain, Solution Area Telecom Core & Cloud. This role will be a complementing role to the Service Delivery Manager who is contractually responsible for the Support Contracts to our customers.
In this role, you will lead the trouble shooting teams and ensure that customer is satisfied with the delivery. In addition to driving the operation you will also be involved in troubleshooting and resolving problems to stabilize and optimize customer networks and corresponding management systems. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
Job Responsibilities:
Handle and drive CSR's (Customer Service Requests) from customers and drive customer issues to solution
Deliver professional support towards our Customer Units and Customers
Software Update Management (SUM) handling
Key Qualifications:
Preferably you have a Master of Science / Bachelor degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering
Soft skills that we value are the ability to work in a team, take initiatives and communicate with others. You also need to be self-confident and have a high level of accountability.
You are expected to have strong English skills both written and orally.
The work requires that you are self-driven and service minded since the quality of our work has a direct impact on the customer satisfaction and perception of Ericsson as a professional company.
Prior experience and competence working with IMS solutions is preferable. Experience in underlying native architecture platforms (TSP, IS) and Cloud & Middleware Environments (CEE, VMWare, Redhat) is an advantage.
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and build new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfill their potential and create a more sustainable future.
Publiceringsdatum2019-01-31Så ansöker duSista dag att ansöka är 2019-02-14
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 4593690
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