Support Engineer - To keep amazing our customers
Tobii / Supportteknikerjobb / Danderyd
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hela Sverige We are on the look-out for our next team member who will join our Tech Support Team at Tobii Pro. Our ideal new team member is someone who enjoys helping customers and making them feel fantastic while they do it. Someone who has an interested in working in an international environment with cutting edge technology. Oh, is that you!
At Tobii Pro we build strong, long lasting relations with our customers and actively work to obtain and develop broad knowledge of their needs and how they can use our eye tracking technology so that we can amaze them every day! Curious to know more? Watch this 2 min video (
https://youtu.be/JCOiMPPHqjM).The role and responsibilities
You will together with the rest of the Tech Support team be one of the go-to people for colleagues and customers when the are in need of help, advice and technical guidance.
Your days will be filled with
Explaining functionality and features of Tobii eye trackers, set-up and software.
Troubleshooting technical issues with eye trackers, firmware and software application analysis.
Use feedback to improve processes and create a better user experience.
Provide and build a knowledge base for all new and existing products
Provide support via web, email, chat and by phone during business hours.
We are looking for someone who has
Proven experience in working with customer service, technical and product support-
Professional and social communication skills. You feel comfortable to interact with the tech savvy people while you can make computer novices feel supported and understood as well
Experience from working with live chat support.
Fluent in spoken and written English.
Loves tackling interesting challenges and have an interest in new technology
To be successful in this role and at Tobii you need to be able to speak in front of customers, adore working with people and enjoy learning about new technology.
At Tobii we want you to be yourself and we welcome applicants from all walks of life. No matter if you wear high heels or sandals, or if you spend your nights at the gym or prefer playing Dungeons & Dragons with your colleagues. Welcome to Tobii!
Please address your questions to Rasmus Svedsen,
rasmus.svedsen@tobii.com and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!
Tobii Life
Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters!
If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.
It's all about passion, innovation and making things real.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2018-08-29ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-02-15
Klicka på denna länk för att göra din ansökanKontaktRasmus Svendsen
rsvn@tobii.comFöretagTobii
AdressTobii
Karlsrovägen 2D
18253 Danderyd
KontorsadressKarlsrovägen 2D, Danderyd
Jobbnummer 4317265
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