Support Consultant - Software Solutions
Ipendo Aktiebolag / Datajobb / Malmö
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hela Sverige Ipendo is one of the fastest growing companies within the international Intellectual Property field.
Ipendo was acquired in September 2011 by CPA Global, the world's top intellectual property (IP) management specialist. CPA Global has invested in Ipendo to grow the business both regionally and internationally, with the Ipendo Platform? being seen as a valuable addition to CPA Global?s suite of advanced IP management software solutions.
CPA Global was founded in 1969 and currently has 1,200 employees in 16 offices over 8 countries having maintained a continuous history of sustained success and growth over this period.
Ipendo Platform? is our web and client server based IP management platform. It?s an extremely flexible system that handles all IP-types and related processes. Ipendo Platform? is an IP management system designed for both IP attorney firms and corporations and its availability via the web allows the client?s users to access their account from anywhere around the globe.
The Software Support Team provide 1st and 2nd line support to a growing European client base, including both attorney firms and large corporations. To strengthen our European team, we are looking to recruit a Support Consultant in our Malmö office.
Principal Duties
Analyze and respond to client issues to ensure they are resolved accurately and efficiently whilst respecting the Service Level Agreements.
Develop an in depth understanding of the CPA Software products and services to provide the best advice and support for clients which meets their requirements and expectations.
Work closely with the Professional Services teams to ensure smooth passage to support following project work.
Listen to customer feedback and ideas for improving CPA Software products and package such for the development teams.
Provide clear and reproducible descriptions of defects to the development teams.
Develop the support knowledge base and share knowledge with other Business Units around CPA Global.
When required, create issue summary documents and organize WebEx conferences with clients to discuss status of all issues.
Perform other activities at the request of the line manager.
Key Skills and Experience
Preferably 2 or more years experience in the support of web and client server based software or similar complex business applications for large enterprises ? good graduates will also be considered.
Technical skills, preferably including SQL Server, Microsoft excel, SharePoint
Structured, process-oriented and systematic approach
Strong customer and service orientation
High degree of initiative, personal responsibility and the necessary attention to detail
Strong teamwork and integration capability
High level of written and oral communication in English
IP knowledge a plus
As CPA Global is a truly global company some European travel may be required on an occasional basis.
Publiceringsdatum2013-04-12Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-04-25
Ansökan kan skickas till e-postadress:
jobs@ipendo.comKontaktAnnika Stråth Roslund, HR
annika.strath@ipendo.comFöretagIPENDO AKTIEBOLAG
AdressIPENDO AKTIEBOLAG
Nordenskiöldsgatan 8
21119 MALMÖ
KontorsadressNordenskiöldsgatan 8
MALMÖ
Övriga kontaktuppgifterTelefonnummer: 040-120540
E-postadress:
jobs@ipendo.com Jobbnummer 1521348
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