Support Champion/Support Specialist - SAP functional IT Operati
Aktiebolaget Skf / Datajobb / Göteborg
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hela Sverige We are looking for a Support Champion/Support specialist to the SAP functional IT Operation Team within Purchase. Your current role is a Process and/or Application Expert in the SAP Purchase area. There are great opportunities for taking the services in SKF to the next level by giving word-class support to users. The role of the Support champion or Support specialist is primarily to manage the day-to-day operational needs and secure the quality of provided support services.
Job purpose
Responsible for providing application & process support, providing services to expected quality and speed, and driving improvements within the support organization, including managing availability.
Key responsibilities
• To provide advanced end user support to the user community i.e. answer process related questions and support in managing issues
• Support the end-users using SAP
• To resolve reported issues and escalate to appropriate forum if necessary
• To participate in projects, developments and roll out activities.
• To perform improvement work
• To be able to support several process flows. Understand the solution in detail and impact on any required changes
• To facilitate and improve the relationship to the super user/end users and the support team
• To know and align with internal and external stakeholders and cover the end to end solution
• To manage and work closely with our service provider
• To manage the applications throughout their life cycle and secure it is used as designed
• To develop and document Best Practice, Service Catalogue and FAQ
Your profile
• Recognized for in-depth knowledge of and experience of processes within Purchasing
• Good knowledge in the SAP application within the area of Purchasing
• Good knowledge within SAP Ariba and/or MM is an advantage; willingness to learn is a prerequisite
• To safeguard SAP processes and template
• Excellent analytic skills
• Service minded
• Persistent and self-driven
• An enthusiastic, innovative and collaborative approach
• Good interpersonal skills with the ability to work with people from different cultures, disciplines and personalities
• Ability to work in a complex change management environment handling the uncertainty and challenges this includes
SKF works to reduce friction, make things run faster, longer, cleaner and more safely. Doing this in the most effective, productive and sustainable way has made the SKF Group a leading global supplier of products, solutions and services within rolling bearings, seals, mechatronics, services and lubrication systems. Services include technical support, maintenance services, condition monitoring, asset efficiency optimization, engineering consultancy and training.
The Regional IT and Central services function of SKF IT enables the SKF business to deliver to customer promises. It is an exciting place to be and to achieve operational stability in an environment of much change. With a passion for being service minded we want to secure, optimize and improve application process support. This is done through providing incident resolution and helping to create effective usage of applications and services, including user community training. In short to make it work.
Publiceringsdatum2018-11-21Så ansöker duSista dag att ansöka är 2018-12-02
Klicka på denna länk för att göra din ansökanKontaktAnna Barkin
anna.barkin@skf.comFöretagAKTIEBOLAGET SKF
AdressAKTIEBOLAGET SKF
Hornsgatan 1
41550 GÖTEBORG
KontorsadressHORNSGATAN 1
Jobbnummer 4470387
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