Support Agent to Samsung
MultiMind Bemanning AB / Kundservicejobb / Solna
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Visa alla kundservicejobb i Solna,
Sundbyberg,
Stockholm,
Danderyd,
Lidingö eller i
hela Sverige Visa alla jobb hos MultiMind Bemanning AB i Solna,
Sundbyberg,
Stockholm,
Danderyd,
Lidingö eller i
hela Sverige We are looking for a Support Agent with documented experience in heating/cooling, preferably as a customer support via phone, email, and service for end customers/consumers. A consultancy contract of 2-years with good possibilities for an extension.
About the Company:
Help Us Create What Can 't Be Done
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$269.billion. To discover more, please visit
www.samsung.com.About the role:
As a Support Agent at Samsung, you will be part of a close-knit team of 15 individuals. We work with the climate solutions product group, which includes everything from home air heat pumps to VRF systems for hotels, offices, and stores.
You will work closely with our B2B product manager, and as such, your role may also involve assisting with manuals, product information, and translation of marketing and advertising materials if necessary.
You will receive training both in the Nordic region and from our colleagues at the headquarters in the Netherlands. Proficiency in Swedish and English, both spoken and written, is taken for granted. You will be part of a Support Team consisting of 5 individuals handling all our products. There will be some travel within the Nordic region to our distributors.
Your specific role will involve:
* Managing support requests from our consumers and installers, both through email, and phone.
* Training customers in spare part management.
* Guiding customers on Smartthings/Wifi connectivity.
* Assisting customers in, for example, reading system diagrams and electrical schematics.
* Training customers to use our partner portal for error reporting and case management.
* Monitoring product quality and service-related matters.
About you:
We are looking for someone who has:
* Experience and a good understanding of customers in the Nordic region.
* Experience in working with support in foreign languages.
* We frequently use English, Finnish, Norwegian, and Danish in our work, and Finnish is currently lacking in our team, which we highly value.
Your qualities:
* Verbal and communicative.
* Social and outgoing.
* Pedagogical - you have the ability to explain technical topics in a simple manner.
* Calm under pressure - you handle stressful situations with a smile.
Sounds interesting:
If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-11-17
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare MultiMind Bemanning AB (org.nr 556782-9931),
https://www.multimind.se/ Kontakt Rekryteringskonsult
Thomas Åkerblad
070-8560708 Jobbnummer 8200857
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