Supply Chain Associate, Support
Infor (sweden) AB / Supportteknikerjobb / Stockholm
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hela Sverige - Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.
• Provide product support by responding to incidents, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem.
• Develop and maintain effective customer communications by managing the customer's expectations through use of negotiation, persuasion, diplomacy and clear communication, ensuring customer satisfaction and customer retention.
• Provide application support to customer accounts for Infor's products as required.
• Accept incoming problems and questions from customers
• Relay resolutions to customer problems and questions. Update group leader on problem resolution status if required
• Log and track customer issues in support database
• Identify bugs/enhancements and log in development database
• Identify/maintain incidents for inclusion in the Infor Knowledgebase
• Interact with internal departments to address customer needs
• Interact with external vendors as needed to solve problems
• Adhere to Infor Quality process for incident handling
• Other duties and team projects as assigned
SUMMARY:
Do you want to work in a team with highly professional support analysts? We are more than 20 persons in Kista with an average experience of 15 years and we look for new colleagues. In Europe we are more than 400 persons working with support. We look for a person to strengthen our team for back-end 2'nd line support in Kista, Stockholm. The Product Support Analyst Associate will work in the Global Support organization as a member of the Support team to provide responsive, quality support to Infor's customers. A welcoming environment with highly professional persons surrounding you.
REQUIRED SKILLS:
• Bachelor's degree in Supply Chain
• Knowledge of Supply Chain/Product Costing
• Strong customer service mentality
• Problem solving and analytic skills
• Good writing and editing skills; excellent interpersonal and communication skills.
• Ability to work successfully in a team environment.
• Strong organizational skills required to insure most effective and timely delivery of service to clients.
• Fluent in Swedish and English language written and spoken.
NOT ESSENTIAL BUT ADVENTAGEOUS SKILLS:
• Transport Planning
• Fluent in German.
ABOUT INFOR:
Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 13.000 employees and customers in more than 200 countries and territories, Infor builds software that automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail and public sector. Headquartered in New York City, Infor is home to one of the largest creative agencies in Manhattan, Hook & Loop, focused solely on user experience design. Infor application deliver a user experience that is fun and engaging while helping eliminate the need for customization through embedded deep industry domain. Infor deploys its applications primarily on the Amazon Web Service cloud and open source platforms. To learn more about Infor, please visit
www.infor.com.Varaktighet, arbetstid
18 months training and work mixed. Skilled colleagues close and on distance to help you develop. Access to developers to get a deep knowledge in the product and the thoughts behind the system.
Publiceringsdatum2017-08-14Så ansöker duSista dag att ansöka är 2017-08-25
Ange följande referens när du ansöker: Supply Chain Assoc., Support
KontaktUrban Backman
urban.backman@infor.comFöretagInfor (Sweden) AB
AdressInfor (Sweden) AB
BOX 1211
16440 Kista
KontorsadressBorgarfjordsgatan 9
Jobbnummer 3641011
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