Supplier Performance Manager
Vattenfall AB / Datajobb / Ospecificerad arbetsort
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hela Sverige Visa alla jobb hos Vattenfall AB i Ospecificerad arbetsort Supplier Management team within Service Integration unit is looking for a senior Supplier Performance Manager with IT background, project management skills and an affinity with Procurement and working with suppliers. Location for this position is flexible.
Would you like to be a part of a team focusing on enabling the service providers like DXC, TCS, Tieto and IBM to perform according to Vattenfall's expectation
You will be joining team of professionals consisting of software asset managers and officers, contract managers and service integration professionals. Performance management is a new area within Vattenfall IT and you will be joining other enthusiastic members to jointly drive this topic forward.
Your tasks and responsibilities as Supplier Performance Manager:
The Supplier Performance Manager facilitates the overall performance management of a service supplier towards IT. It concerns the service level agreement with suppliers, the measurement of key performance indicators and through this a neutral evaluation and steering towards an improved perceived performance. Takes responsibility for the structure and management of the actual performance. Creates climate where suppliers is enabled to perform by aligning with the different stakeholders.
KEY RESULT AREAS
Service Level Agreements with suppliers
• Records needed service levels which are based on service levels VIT has with its customers
• Creates a comprehensive view on what should be expected from the service suppliers and agrees this with them.
• Agrees and maintenance a performance management framework which has an concept for service credits / penalties
• Aligns with controlling over the execution of above performance plan
Measurement and reporting
• Creates comprehensive reports for the agreed service levels
• Provides ad hoc analysis and drill down should this be possible
• Agrees with the supplier what reports will be delivered by the supplier and supports in getting these reports validated
Evaluation and Improvement
• Takes part in tactical / operational meetings with suppliers to address mal performance and draws up improvement plans together with the suppliers
• Follows up with suppliers whether the agree improvement is done
• Aligns with internal stakeholders on needed improvement plans
Project Management
• Given the perceived immaturity is able to initiate necessary projects and initiatives and runs these projects
• Supports the manager for supplier management in creating comprehensive supplier management structures
Most Important Interfaces
• IT Contract Manager
• Service Manager
• SPOC
• Service Integration Manager
• Process Manager
• Process Manager framework
Your Qualifications:
• Bachelor / master degree in mathematics, computer science, engineering or natural sciences, technician or similar level in IT
• 3 to 5 years in service delivery and processes
• Proven track record (1 to 2 years) in working with suppliers in an outsourced scenario
• Certified in ITIL
• Experience with working with SIAM processes
• Experience with project management (IPMA-D) and / or PRINCE2
Location: Flexible
We welcome your application including CV and cover letter. Please apply before 26th of November 2018.
For more information about the position, please contact Marc Elings, Manager IT Supplier Management +46 727073904 or Recruiter Peter Blixter +46 72-237 32 02.
Trade union representatives in Sweden: Sofi Wadström (Akademikerna), Inger Strandberg/Lars-Erik Näsman (Unionen), Christer Gustafsson (Ledarna), Lennart Bengtsson (SEKO). To get in contact with the representatives, please call Vattenfall 's switchboard +46 8 739 50 00.
We look forward to receiving your application!
At Vattenfall, we are convinced that striving for diversity helps building a more profitable efficient and attractive company. Therefore we seek a harmonious balance of employees in terms of gender, age, and ethnic and cultural backgrounds.
Vattenfall IT is the internal provider of IT services in Vattenfall Group.
It is an international shared service centre, providing efficient and reliable IT services and support.
Publiceringsdatum2018-11-01Så ansöker duSista dag att ansöka är 2018-11-26
Klicka på denna länk för att göra din ansökanFöretagVATTENFALL AB
Jobbnummer 4435516
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