Spanish & English service desk technician
Atea / Supportteknikerjobb / Malmö
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Atea have a common purpose and goal - to make complex infrastructure solutions simple for our customers. We are looking for a Spanish and English speaking service desk technician who will work in one of our customer’s service desk. The perfect candidate for this position is fluent in both Spanish and English.
You get the opportunity to be a part of a great service desk team in front end of service and technology. You provide technical support to enterprise users with high demands on your communication and teaching skills to assist users in a good and professional way. You will be working a lot with remote control, which means that a majority of the cases can be solved directly by the first customer contact with the service desk. In this role you will be a member of an EMEA support team with an ever changing work situation that demands high flexibility and stress tolerance. You strive for a very high level of service and you have great communication skills as well as great patience with customers.
Requirements
• Great knowledge in computers and computer peripherals.
• Installation, configuration and troubleshooting of Windows OS, MS Office, desktop and laptop computers.
• Spanish fluency, both in speech and writing.
• English fluency, both in speech and writing.
Desirable
• Good knowledge and experience in support of computers and peripherals. (eg, Microsoft's operating system, Internet Explorer, Microsoft Office, networking and communications, printers and peripherals.)
• Knowledge of networking (TCP / IP, DNS, DHCP) and Active Directory (AD).
• Prior experience in customer service or working with ticket/case handling systems.
• Additional language skills can be meritorious. (Ex. Swedish)
Personal characteristics
Your personal qualities are very important to us. For you to succeed in the role of consultant, we believe that you need to be:
• Curious: You are curious, want to learn and take on new challenges.
• Responsible: You take a responsibility for your assignments, the customer and Atea.
• Service-oriented: You give the customer the very best service at all times.
What we offer
You will work in a stimulating corporate culture with many formal and informal activities, and with good development opportunities. We provide the tools and capabilities you need to develop yourself and our business. Everything we do is guided by our core values:
• We want more!
• We are passionate about what we do!
• We take personal responsibility and put the team before ourselves!
Application
If you find this position interesting, apply through our E-recruitment system by following the appropriate link.
http://delta.hr-manager.net/ApplicationInit.aspx?cid=111&ProjectId=136094& amp;DepartmentId=3375&SkipAdvertisement=true
Contact
If you have any question feel free to contact consultant manager Joel Svensson at +46 46 163465, joel.svensson(at)atea.se.
Publiceringsdatum2013-03-13Så ansöker duSista dag att ansöka är 2013-03-29
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktJoel Svensson 046-163465
FöretagAtea
AdressAtea
Dockplatsen 1
21119 Malmö
Jobbnummer 1493059
Observera att sista ansökningsdag har passerat.