SME- Support & Ops
Hcl Technologies Sweden AB / Supportteknikerjobb / Göteborg
2026-10-29
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hela Sverige Job Role Overview:
Core Technical Skills
Expert-level Enterprise WAN & SD-WAN design, implementation, operations, and troubleshooting
Strong expertise in BGP, OSPF, MPLS, TCP/IP, IP routing, QoS, VPN, VRF, NAT and high-availability technologies
Hands-on experience with Cisco routers and SD-WAN technologies, including enterprise-scale WAN environments
Strong understanding of Internet, MPLS, DIA, cloud connectivity and hybrid WAN architectures
Advanced Layer 2/Layer 3 troubleshooting, packet-level analysis, network performance and latency troubleshooting
Experience with network security integration, segmentation, firewalls, secure connectivity and vulnerability remediation
Strong knowledge of network monitoring, observability and performance-management tools
Operational & Service Management
Major incident management and L3/L4 technical escalation
Root Cause Analysis (RCA) and problem management
Change, configuration and release management
Lifecycle Management (LCM) including hardware/software upgrades and EOL/EOS planning
Capacity and performance management
Strong understanding of ITIL-based service management and SLA governance
Network documentation, standards and operational procedures
Architecture & Transformation
WAN/SD-WAN architecture and technical design review
Network migration and transformation planning
Resiliency and disaster-recovery design
Automation and network standardization
Cloud and data-center connectivity understanding
Ability to evaluate new technologies and translate them into operationally supportable solutions
Leadership Skills
Ability to act as the technical authority and senior escalation point
Strong customer and stakeholder communication
Vendor, OEM and telecom service-provider coordination
Technical mentoring and knowledge transfer to engineers
Ability to lead technical discussions during P1/critical incidents and complex changes
Strong analytical, decision-making and problem-solving skills
Key Skills
WAN/SD-WAN, Cisco Routing, BGP, OSPF, MPLS, TCP/IP, QoS, VPN, VRF, Internet/DIA, Network Security, L2/L3 Troubleshooting, RCA, Incident/Problem/Change Management, Lifecycle Management, Capacity Planning, Network Architecture, WAN Transformation, Automation, Vendor Management and Technical Leadership.
Certifications Required / Preferred:
Cisco Certification
Valid Cisco certifications such as CCNA, CCNP, or CCIE in relevant tracks (e.g., Routing and Switching, Enterprise, Data Center) are required.
Software Defined Networking (SDN) Certification
Proven knowledge of SDN concepts and technologies, preferably certified through recognized programs such as Cisco DevNet, VMware NSX, or Certified SDN Associate.
Educational Qualification:
• Bachelor's in related domain required
Så ansöker du Sista dag att ansöka är 2026-11-28
E-post:
shubhangimishra@hcltech.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare HCL Technologies Sweden AB (org.nr 556955-5609)
Gothenberg (
visa karta)
405 30 GÖTEBORG
Jobbnummer 10160938