SLA Manager
Nordea Bank Abp, Filial i Sverige / Datajobb / Stockholm
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hela Sverige Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.
Job ID: 19221
Would you like to ensure that technology suppliers are providing maximum value to Nordea by delivering stable IT services withing agreed performance level and risk appetite? Then here is a great opportunity for you!
We are looking for a SLA Manager to join our Supplier Performance Management Function. This is an opportunity for you to join a great international team on a mission to raise the output generated by Nordea and our suppliers.
About this opportunity
Welcome to Supplier Performance Management team! We add value by measuring and improving supplier performance, and implementing various reporting solutions and governance around Nordea's prioritized external suppliers. You will join an international team where people are the most important and work is not only a place to go! We take pride in what we do, prioritize a learning culture and strive to have fun in our daily work.
What you'll be doing:
* Working with the external supplier(s) and Nordea's reporting team to measure all the contractual SLA
* Leading and conducting supplier periodic reviews on the contractual SLAs
* Consolidating the SLA performance report and communicating to Nordea internal management reports
* Identifying areas of improvement for supplier performance and driving the improvement actions
* Revisiting existing SLAs to verify whether they are still relevant across the supplier management lifecycle
* Working with the external supplier(s) and conducting root cause analysis for the SLA that are breached
* Maintaining documents and reports repository related to supplier SLAs that can be provided as an audit evidence (If needed)
* Providing insight information to supplier performance management team on any anomalies related to SLA measurement
* Performing any ad-hoc activities related to supplier SLAs during the supplier management lifecycle
* Providing advisory and consultancy on SLA related initiatives during supplier management lifecycle
* Developing and maintaining long-standing relationships with Nordea's suppliers and stakeholders
The is a new role based in Gdynia - Poland, or in Stockholm - Sweden. In our team we follow hybrid model of working.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in Nordea being at our best - and that we imagine you to share with us.
To succeed in this role, we believe that you:
* Actively seek information to understand circumstances, problems and expectations
* Are a team player capable of integrating and work well in a cross functional team
* Are self-driven and can prioritize your work
* Have strong communication and interpersonal skills
* Have business and technical background (no coding skills needed)
* Have ITIL Knowledge
* Have experience and working knowledge in ITSM tools
* Are familiar with IT Operations and Software development working model
* Are excellent at negotiating and decision making skills based on data/analysis
Additional background and/or skillset, that are beneficial in this role:
* Understand details of contract SLA and compliance requirements
* Results driven mindset with analytical and problem solving skills
* Embrace change and remain open to idea offered by others
* Have previous experience in a Supplier Management or Supplier Performance Management function (preferred)
If this sounds like you, get in touch!
Next steps
Please note that we will start interviews already before job opening closes, submit your application as soon as possible, no later than 16/09/2023.
For more information, you're welcome to contact Mihaela Tapu at
Mihaela.tapu@nordea.com. This SLA Manager position is only for Nordic/Poland residents, international relocation outside of Nordics/Poland is not possible.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
For candidates in Sweden only - For union information, please contact
finansforbundet@nordea.se or
SACONordea@nordea.com.
We reserve the right to reply only to selected applications.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2023-09-16
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "19221-41829870".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Nordea Bank Abp, Filial i Sverige (org.nr 516411-1683)
Arbetsplats Nordea
Kontakt PRS Team
00000000 Jobbnummer 8055238
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