Site System Engineer - Jeppesen - Supportteknikerjobb i Göteborg
Site System Engineer
Jeppesen / Supportteknikerjobb / Göteborg
Observera att sista ansökningsdag har passerat.

Visa alla supportteknikerjobb i Göteborg, Mölndal, Partille, Kungälv
Visa alla jobb hos Jeppesen i Göteborg

The successful candidate for this position shall already have some experience of working as first or second line support. The candidate should have a broad knowledge of the common Windows operating systems and applications, and should preferably have some Macintosh skills as well. Being practiced with the hardware aspect of desktops and laptops is desired. Excellent customer service and communication skills are a must for this position.

A Typical Day in the Life of a Site Engineer

* Making sure our people have functioning equipment and accounts, their tools to work
* Checking the ticketing system for urgent issues and requests
* Answering incoming support escalations, phone calls, chat and emails
* Dealing with drop in callers to the Site Engineer Desk
* Personal development and training
* Communicating to the business on IT related information
* Generating, updating and maintaining support documentation to include both an internal and external knowledgebase
* Application deployment and client imaging (MDT and SCCM)
* Purchasing new hardware and licenses
* Monitoring production systems
* Create, follow and improve standard processes and best-practices

The successful candidate for this position shall already have some experience of working as first or second line support. The candidate should have a broad knowledge of the common Windows operating systems and applications, and should preferably have some Macintosh skills as well. Being practiced with the hardware aspect of desktops and laptops is desired. Excellent customer service and communication skills are a must for this position.

A Typical Day in the Life of a Site Engineer

* Making sure our people have functioning equipment and accounts, their tools to work
* Checking the ticketing system for urgent issues and requests
* Answering incoming support escalations, phone calls, chat and emails
* Dealing with drop in callers to the Site Engineer Desk
* Personal development and training
* Communicating to the business on IT related information
* Generating, updating and maintaining support documentation to include both an internal and external knowledgebase
* Application deployment and client imaging (MDT and SCCM)
* Purchasing new hardware and licenses
* Monitoring production systems
* Create, follow and improve standard processes and best-practices

At Jeppesen we create amazing software that helps millions of passengers around the world to safely and efficiently reach their destinations. Look to the skies and you will see a quarter of a million crew members on thousands of aircrafts flying schedules generated by our software.

We are the preferred choice for the world's premiere airlines around the globe. Just ask Lufthansa, Delta Airlines, Qatar Airways, SAS, Turkish Airlines, British Airways, Virgin Atlantic, Qantas, Singapore Airlines and many more.
In our Gothenburg office, we are passionate about delivering with ever increasing levels of quality following agile principles and practices.

The IT Team in Jeppesen Gothenburg consists of 12 high performing team members including 2 Site System Engineers. We are looking for a third to join us as an employee to support a rapidly growing office of over 350 people, as well as multiple remote offices around the globe

Publiceringsdatum
2018-06-18

Så ansöker du
Sista dag att ansöka är 2018-07-31
Klicka på denna länk för att göra din ansökan

Företag
Jeppesen

Adress
Jeppesen
Odinsgatan 9
41103 GÖTEBORG

Kontorsadress
Odinsgatan 9

Jobbnummer
4210653

Observera att sista ansökningsdag har passerat.

Sökord


Prenumerera
Fyll i din e-postadress för att få e-postnotifiering när det dyker upp fler lediga jobb hos Jeppesen: