Site Manager / Operation Manager
Arvato Services Sweden AB / Supportteknikerjobb / Malmö
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hela Sverige Site Manager / Operation Manager (m/f)
Management, Call Center arvato services, Arlandastad/Stockholm
Introducing ourselves:
arvato services, a subsidiary of arvato AG, is the leading service provider for effective solutions centering on customer communications, customer retention and supply chain management for markets located both inside and outside Europe. More than 30,000 employees work around the world in a unique
network of exceptional expertise.
For our Service Center/Call Center located at our clients office close to Stockholm (Arlanda) we are looking for an operative Site Manager (m/f). We provide technical and customer support in Swedish, Danish, Finnish and Norwegian language for one of the market's leading consumer electronic companies.
Job duties:
As operative Site Manager you are responsible for the daily operations, for example ensuring that productive and quality targets constantly meet. Moreover you will permanently on the one hand work independently to improve quality and efficiency and on the other hand cooperate with the Key Account
Management to increase profitability.
You will have responsibility for all personnel with active support
of team leads and coaches. Furthermore you will work close to our client, as our subsidiary is located at our client's office, and will represent arvato at all times. Additionally you take responsibility for our facilities such as purchases and maintenance of technique/machines supply as well as material.
Job requirements:
We are looking for someone having Call Center experience in a leading position and thus knowledge regarding Call Center statistics and goals. We expect a business or economic background. The ability to take initiative and a constant concern for quality and development is essential.
Furthermore we require solid experience in leading personnel, good knowledge of Swedish labor law as well as practical experience regarding cooperation with trade unions. It is also important to possess analytical know how and understand how to mentor and develop personnel.
In addition, solid computer skills and general interest in IT and other technical matters are a prerequisite. Moreover a serviceminded personality to both your colleagues and the costumers as well as the ability to independently take the lead and drive our service forward while at the same time contributing to the maintenance of our positive atmosphere is essential. As the position offered is located in Sweden but requires daily contacts with Germany fluent language skills in English and Swedish will be needed and further German skills would be of advantage.
Publiceringsdatum2011-04-06Arbetstider och omfattningTillsvidare
Heltid
Arlandastad/Stockholm
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-05-06
For your application please use the following email adress:
karriere@arvatocs.comde or our online application tool. Please send complete application documents including CV, salary requirements as well as your availability to start the job.
Ansökan kan skickas till e-postadress:
karriere@arvatocs.comKontaktLeonie Frieg
Leonie.Frieg@bertelsmann.deFöretagARVATO SERVICES SWEDEN AB
AdressARVATO SERVICES SWEDEN AB
21135 MALMÖ
KontorsadressKalendegatan 26
KontaktuppgifterTelefonnummer: 040-206650
Jobbnummer 896793
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