ServiceNow Consultant
Cognizant Technology Solutions Sweden AB / Datajobb / Stockholm
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• Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices
• Requirements gathering and problem solving methods
• Service Management best practices
• Service and Business Impact Management theory and practice
• Software license compliance theory and practice
• Basic tools (Word, Excel, Visio, PowerPoint)
• Excellent consulting, communication and presentation skills
• Client management.
• Capability to support the sales team to identify and develop business opportunities, both within the existing workscope and more widely.
• Plan and manage discovery/assessment activities for consulting engagements/teams
• Detailed knowledge and experience of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.
• Design, development and deployment best practices for the Service-now platform and similar ITSM toolsets
• Technical design of cost-effective service management solutions.
• Integration of ServiceNow with other ITSM-related toolsets (e.g event monitoring).
Creation of functional specifications for ServiceNow configuration and customisations needed to
Key Competencies/ Knowledge/ Experience/ Qualifications which is an explicit requirement:
• Confirmed 10+ year experience with ServiceNow Working with multi-functional and multi-cultural Onshore/Nearshore/Offshore delivery of IT Transformation services.
External client-facing consulting experience, including:
• Gathering requirements, problem solving, strategy development, making recommendations
• Track record in mid-sized and Fortune 1000 customer environments
Demonstrated success in the consulting context:
• Developing and delivering solutions.
• Achievement of high level of Customer Satisfaction on consulting engagements.
Broad IT experience, including:
• Full development lifecycle (requirements, design, build, test, deploy, support)
• IT service delivery management experience
• Demonstrable thought leadership, through authorship (or participation in) white papers or presentation at conferences.
• Team leading and/or management, including team planning, prioritizing & goal setting
• Identification and exploitation of opportunities to drive more value from an organization's IT strategy by targeting areas which contribute to improved business performance and innovation
• Working collaboratively with clients to develop and execute solution strategies to support organizational direction
Architecting Service Management tools and process implementations as solutions to business requirements.
• Masters degree in Information Technology IT
• Professional qualifications: ITIL, CMMI, CoBIT, TOGAF and Six Sigma
• ServiceNow Administrator qualification.
• 10+ years of experience in ServiceNow including designing & developing all ITSM modules in ServiceNow
• Other relevant tools/technology includes Cloud technologies, Process Automation, Discovery and Service Mapping, Software licensing/management is a must.
• ITIL V3 processes including Incident Management, Problem Management & Change Management
• 10- years of experience in ServiceNow including designing & developing all ITSM modules in ServiceNow
• Etensive programming experience in developing and customizing HP PPM applications with all the modules including Demand management, Time management, Dashboard, Portfolio and Project management, Resource Management, Program Management
• 10+ years experience in developing Client - server, Web Applications using Oracle PL/SQL, ASP, and VB
Travel will be required 4 days a week in line with project and delivery locations in Nordics and across Europe
Publiceringsdatum2019-02-14Så ansöker duSista dag att ansöka är 2019-02-25
Ange följande referens när du ansöker: ServiceNow/Arbetsförmedlingen
FöretagCOGNIZANT TECHNOLOGY SOLUTIONS SWEDEN AB
Jobbnummer 4614627
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