ServiceNow Consultant
Tieto Sweden AB / Datajobb / Stockholm
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hela Sverige In Hybrid Infra we modernize our customers IT landscape to drive efficiency, agility and innovation, and to realize their digital ambitions. Our customers are large Nordic organizations operating in various industries as well as in the public sector. Our aim is to become the market leader in the Nordics and the first choice for our customers' business renewal. We are now looking for a ServiceNow Consultant to plan, design, solution, and deliver ServiceNow implementations in client facing roles. We are looking for a senior profile with an ambition to work as an architect and consultant within the team. In this role is it important that you are fluent in both Swedish and English.
With us you will be responsible for
In this role, your main responsibilities will involve building, establishing and delivering Tieto's ServiceNow implementation at customer sites within the Nordics markets. ServiceNow is one of the leading IT Service Management platform and a focus area for Tieto in the Nordics market driving business value in multi-vendor space. You will advise senior client leadership addressing customer challenges in IT and non-IT service management space, as well as come up with technical solutions together with the customer that are best fit aligned with their strategy and goals. Furthermore, you will oversee the entire delivery road map and the themes of work, provide accurate estimates and delivery timelines.
As a ServiceNow consultant, you have a very strong understanding of processes and how these can be enabled over ServiceNow with least amount of customization ensuring alignment to product lifecycle and upgrade path. Your role is to plan, design, build and develop solutions on ServiceNow as a Service Management platform and a strategic tool for the customer. You are a key player in ensuring customer satisfaction in-line with Market Units delivery teams and you are the single point of contact and owner for development work coordination with vendors and partners. As the ServiceNow architect and consultant, you will have the foresight to analyse, capture and drive potential improvements in various areas of tool implementation and you are responsible for supporting and improving all data integrations.
Other key tasks in this role involve:
• Draft and agree on agreement/ contract terms and statement of work clearly documenting in-scope and out-scope areas with the customer
• Work as trusted ServiceNow advisor to the customer team in the space of Service Management, Service Integration and Management and ServiceNow
• Capture and document potential and actual savings in various areas due to ServiceNow implementation
• Partner with architecture group to deliver solution blueprints and other UML based design documentation
• Work closely with vendor partners and vendor representatives to drive an mind set of end to end view of IT delivery
• Ensure customer needs and requirements are converted to IT requirements that can be shared with the development teams with clarity and understanding staying aligned with customer needs.
• Work with Tieto's vendors and delivery partners to ensure product and code development for ServiceNow is done in-line with best in class industry standards
• Work with Tieto's vendors and delivery partners to ensure solution delivery is on-time and in extremely good quality
• Communicate effectively articulating technical decisions to business and technical partners
• Represent the ServiceNow platform and related technology at the Technical Review Board meetings.
• Review and approve technical design specifications created by Developer leads.
• Responsible for maintaining solution integrity through the course of the delivery including controlling scope, managing solutions for change requests, and clarifying solution capabilities during all delivery phases.
• Responsible for keeping up to date on industry technology trends and modern software delivery techniques. Specifically new ServiceNow features and 3rd Party solutions. Including review of all new version capabilities, identifying opportunities and impacts, and applying them to the broader roadmap.
We expect you to have
• Ability to create client specific solutions leveraging industry best practices
• Working knowledge of architectural frameworks such as TOGAF
• Working knowledge of Project and Programme management
• Excellent knowledge of ServiceNow products and off the shelf available integration solutions
As a person you are
• Open minded team player and willing to train and educate the delivery teams on various aspects of ServiceNow
• We expect that you have good communication and presentation skills
• You are proactive and service-minded in your work and delivering superior customer value is a top priority for you
• We expect you to be self-motivated and have the confidence to take on full project responsibility and engaging the customer.
• In addition, your ability to influence and collaborate across teams makes you a natural change agent and thought leader.
• You lead by example bringing higher degree of motivation to your team and colleagues
• We value these personality traits because we have an open organisational culture and encourage asking questions and finding new ways of doing things.
Contact for this job
Did we get you inspired? We look forward to hearing from you! Send us your application soonest possible through
www.tieto.com/careersFor additional information about the role, please contact
elina.nas@tieto.comPubliceringsdatum2019-12-13Så ansöker duSista dag att ansöka är 2020-01-12
Klicka på denna länk för att göra din ansökanAdressTieto Sweden AB
Fjärde Bassängvägen 15
11583 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Tieto Sweden AB (org.nr 556052-7466)
Fjärde Bassängvägen 15 (
visa karta)
115 83 STOCKHOLM
Jobbnummer 5000038
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