Service Runtime Manager at Goteborg / Stockholm
Hcl Technologies Sweden AB / Datajobb / Ospecificerad arbetsort
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hela Sverige Visa alla jobb hos Hcl Technologies Sweden AB i Ospecificerad arbetsort HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
We have a role for Service Runtime Manager at Goteborg / Stockholm, please find below the details:
Glossary
• OLA: Operational Level Agreement
• SRM: Service Runtime Manager
• AOM: Application Operation Management
• AID: Application Infrastructure Delivery
• CAB: Change Advisory Board
• ITS: IT Services
Job Mission
The Service Runtime Manager (SRM) ensures the Service in runtime which means managing, operating and maintaining the service in production according to Operational Level Agreement (OLA) by coordinating activities related to the infrastructure and applications from the availability and quality perspective.
The SRM is assigned per service, service area or application portfolio and appointed by Service Operation line management.
This job occurs at Professional Development Steps C and D.
Job Context
The Service Runtime Manager is primarily working towards maintaining, supporting and controlling a secure and stable production environment for delivery of services (business applications or infrastructure services) to meet all the agreed OLA requirements and targets.
The SRM will act as the main contact person for the service in runtime towards infrastructure service or application delivery.
Responsibilities and Powers
Responsibilities at Professional Development Step C
• Ensure productivity, quality and conformity of the service with the existing standards.
• Ensure efficiency (quality, availability, reliability) of the runtime service
• Ensure the service in runtime according to OLA
• Manage service according to financial plans and optimizing production costs
• Ensure the runtime service has adequate quality measurement mechanisms. Measure performance indicators of the runtime service and trigger corrective actions, as required.
• Coordinate the production organization in reaching and improving the operational, availability and quality parameters that affect the service
• Review and approve changes in production and participate in Change Advisory Boards(CAB)
• Follow up on volumes and give input to Capacity Management
• Ensure availability management, provide security and service continuity plans as defined in the OLA
• Manage and maintain a service production plan for the assigned service, containing the details related to service operations and short and long-term improvements of operational, availability and quality aspects
• Operate application in runtime and establish the AOM service for application portfolios
• Drive and ensure that AOM and Infrastructure services are managed according to decided processes
• Act proactively by making improvement recommendations towards achieving and improving the availability and quality targets
• Ensure OLA demands are clearly understood and communicated among Infrastructure delivery and the manager of the delivery of the service.
• Follow up on OLA and report quality
• Optimize costs for operations of the service
• Participate in the Service Level reviews
• Engage as needed in one time deliveries to secure production services
• As workplace SRM, extensive knowledge on client infrastructure management, active directory management, exchange servers, windows expertise - functional, Skype and windows security management.
Additional Responsibilities at Professional Development Step D
• Negotiate, sign and maintain the Operational Level Agreement
• Manage global resources and multi-site service architecture
• Contribute to improve global methods/standards
• Mentor Service Runtime Managers
• Proactively implement the IT Service strategy within given authority
Language Dependency: Swedish
As a person you are structured and organized. You have a positive attitude and high working moral.
Do you find this role interesting and suitable? Kindly apply sharing your resume with
kailashkenjale@hcl.com For any information regarding the application or the role please reach out to
kailashkenjale@hcl.com Union representatives for Gothenburg:
Emil.bergvall@hcl.comVaraktighet, arbetstid
Permanent
Publiceringsdatum2017-06-14Så ansöker duSista dag att ansöka är 0001-01-01
Kontaktkailashkenjale@hcl.comEmil.bergvall@hcl.comFöretagHCL Technologies Sweden AB
AdressHCL Technologies Sweden AB
41878 GÖTEBORG
KontorsadressGunnar Engellaus Väg 3, DA-huset
Jobbnummer 3555784
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