Service Runtime Manager
Hcl Technologies Sweden AB / Datajobb / Göteborg
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hela Sverige HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
We have roles for Service Runtime Manager in Gothenburg Sweden, please find below the details and if the role is suitable to you kindly apply for the role:
Work Location - Goteborg, Sweden
Start Date - Immediate
Job Type - Permanent -
Language Dependency - Swedish, English
Job Description:
The Service Runtime Manager is primarily working towards maintaining, supporting and controlling a secure and stable production environment for delivery of services (business applications or infrastructure services) to meet all the agreed OLA requirements and targets.
The SRM will act as the main contact person for the service in runtime towards infrastructure service or application delivery.
Responsibilities and Powers:
Responsibilities at Professional Development Step C:
Ensure productivity, quality and conformity of the service with the existing standards.
• Ensure efficiency (quality, availability, reliability) of the runtime service
• Ensure the service in runtime according to OLA
• Manage service according to financial plans and optimizing production costs
• Ensure the runtime service has adequate quality measurement mechanisms. Measure performance indicators of the runtime service and trigger corrective actions, as required.
• Coordinate the production organization in reaching and improving the operational, availability and quality parameters that affect the service
• Review and approve changes in production and participate in Change Advisory Boards(CAB)
• Follow up on volumes and give input to Capacity Management
• Ensure availability management, provide security and service continuity plans as defined in the OLA
• Manage and maintain a service production plan for the assigned service, containing the details related to service operations and short and long-term improvements of operational, availability and quality aspects
• Operate application in runtime and establish the AOM service for application portfolios
• Drive and ensure that AOM and Infrastructure services are managed according to decided processes
• Act proactively by making improvement recommendations towards achieving and improving the availability and quality targets
• Ensure OLA demands are clearly understood and communicated among Infrastructure delivery and the manager of the delivery of the service.
• Follow up on OLA and report quality
• Optimize costs for operations of the service
• Participate in the Service Level reviews
• Engage as needed in one time deliveries to secure production services
Step C
Good knowledge of the business solution and processes that the service is supporting
Good knowledge of the business needs
Good knowledge of the IT Service infrastructure and operational environment
Awareness of IT Service's global organization
Awareness in IT Service Management
Configuration management
Deployment / Delivery
Infrastructure Architectural Design
Problem Resolution
Quality Assurance / Follow up
Software Architectural Design
System Operation - Change
System Operation - Processing
IT Services process knowledge general
As a person, you are structured and organized, communicative and you are a team player. You have a positive attitude and high working moral.
Do you find this role interesting and suitable? Kindly apply sharing your resume with
kailashkenjale@hcl.com OR
swati-d@hcl.comFor any information regarding the role please reach out to
katarina.nilsson@hcl.comUnion representatives for Gothenburg:
Emil Bergvall -
emil.bergvall@hcl.comVaraktighet, arbetstid
Permanent Full-time
Publiceringsdatum2018-06-25Så ansöker duSista dag att ansöka är 2018-08-31
Kontaktkatarina.nilsson@hcl.comFöretagHCL Technologies Sweden AB
AdressHCL Technologies Sweden AB
11134 STOCKHOLM
KontorsadressSveavägen 21 4 TR
Jobbnummer 4221488
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