Service Owner Copy/Print and Telephony for Polypeptide
A Hub AB / Datajobb / Malmö
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hela Sverige We are looking for a Service Owner Copy/Print and Telephony for Polypeptide.
Polypeptide Group is one of the world's largest and most successful companies specializing in the manufacturing of therapeutic peptides and related compounds for research and pharmaceutical applications. The peptides they produce are part of several different pharmaceutical products and through their work, they are improving the quality of life for many people around the world. Polypeptide Group is constantly growing and as part of this process, they are also able to offer their employees a dynamic and stimulating workplace with great opportunities to grow.
The company has production facilities in Sweden, USA, Belgium, Switzerland, France and India with its head office located in Zug, Switzerland.
After having gone public in 2021, now listed on the SIX, Swiss Stock Exchange, they are seeking to strengthen their Global IS/IT capabilities with someone for the position of Service Owner in the Global Services & Operations team with a particular focus Copy/Print and Telephony. This is a role where you will contribute with your expertise in lifecycle management for hardware, MDM and vendor management as well as agreements.
Global IS/IT is a global organization dedicated on supporting the business with everything from strategy execution to operational delivery. As Service Owner, you will be an essential part in a team, building the foundation for Polypeptides services.
You are a technically skilled administrator and coordinator with advisory skills and an eye for business value creation. You enjoy interacting with the Business focusing on reliability/predictability, efficiency and productivity.
The position is based in Malmö, but your responsibility will be global. You report to the Manager for End-User Services.
MAIN RESPONSIBILITIES
• Manage and support the global Telephony and Copy/Print service and ensure that it meets the needs of our coworkers.
• Life cycle management of the Services you are responsible for.
• Have an architecture, life cycle and efficiency overview to secure global maintenance.
• Provide technical expertise of all aspects of the services through its life cycle.
• Responsible for IS/IT documentation for the services, ensuring that documentation is up to date and compliant with PolyPeptides QMS, GMP and GAMP.
• Participate in work of the setting the Global IT-roadmap.
• Manage contact with our vendors to idetify their roadmaps and operationally manage the service contract.
• Gather and manage requirements with internal business stakeholders and end users.
• Developing and reporting on SLA metrics and KPI 's for services.
• Ensure Global IS/IT operation on a day to day basis and is technical responsible for the administration, maintenance and support of the services.
• Participate in projects related to your service to ensure delivery and expectations.
PREVIOUS EXPERIENCES AND COMPETENCE THAT ARE MERITORIOUS
• An academic degree in any related field.
• At least 3 years of professional experience in a similar role.
• Experience in working with outsourced IT service delivery from either side (customer/supplier).
• Previous experience working within an international matrix organization is an advantage.
• Previous experience working within life science/pharmaceutical is a merit.
• Fluent verbal and writing skills in English. Knowledge in Swedish is meritorious.
TO BE SUCCESSFUL IN THIS ROLE, WE BELIEVE YOU TO HAVE THE FOLLOWING SKILLS
• Able to adapt to changing circumstances.
• Strong communicative and collaborative skills
• A fast and eager learner.
• Great at planning and structure.
• Result oriented.
• Self-motivating.
We hope that we have caught your curiosity and look forward to your application.
OTHER INFORMATION
Start: Per agreement
Location: Malmö, Sweden
This recruitment process is handled by A-hub and on Polypeptide 's request, all inquiries regarding this position will be handled by A-hub and Gerald Boakye.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-07-18
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare A Hub AB (org.nr 559177-9656),
https://a-hub.se Arbetsplats A-hub
Kontakt Gerald Boakye
gerald@a-hub.se Jobbnummer 8430476
Observera att sista ansökningsdag har passerat.