Service Owner - Application Support Engineer

Transformation Hub AB / Datajobb / Stockholm

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RIght now we are looking for a service owner - application support engineer for a consulting assignment to a costumer based in Stockholm.

Start: ASAP
End: 31/03/2024

Work load: 100%

The assignment will mostly be carried out on site but 30% remote work is allowed.


• Be accountable for that the service(s) over time deliver value and meet stakeholders expectations and business' needs

• Ensure cost efficient, stable and sustainable service operation and delivery

• Performs defined tasks to monitor service delivery against service level agreements and reports on status

• Service life cycle planning and follow up: Service roadmap, demand and capacity management, and prioritizes improvements

• Keep information of the service(s) up to date

• Cooperate and agree deliveries with underpinning supporting services, solutions, functions and processes

• Analyze service and component availability, reliability, maintainability and serviceability in order to find possibilities to improve


• Challenge the status quo and find new solutions and promote innovation and new ideas

• Empower others to learn and grow

• Create partnership with and drive collaboration with internal and external parties

• Manage contracts and negotiations with external suppliers

• Influence decision makers and manage stakeholders in order to achieve service mission

• Lead cross functional teams

• Own and articulate end-to-end service requirements

• Understand customer and business needs and understand impact on services and priorities

• Understand and express the connections between larger business goals and service roadmap

Functional Knowledge:

• Service Life cycle Management

• Vendor Management

• Information Technology Infrastructure Library, ITIL

• Agile methods

• Financial Management and Planning

• Internal and external Stakeholder Management

• Service architecture, offerings and agreements

• Rather deep understanding of underlying technical solutions

• Service Catalogue Management

• Contracts and negotiations

Please apply with:

Up to date resumé in word-format

Desired hourly rate

Lön enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2024-03-13
Klicka på denna länk för att göra din ansökan

Detta är ett heltidsjobb.

Transformation Hub AB ( 559163-5221),


Love Ekberg


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