Service Operations Specialist
Avaron AB / Datajobb / Göteborg
2026-08-14
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hela Sverige About the Company
At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development.
About the Role
You will play a key role in keeping business-critical connected vehicle services stable, reliable, and continuously improving. In this position, you work in an international, fast-moving environment where operational excellence has a direct impact on service quality and customer experience.
You will act as a central link between DevOps teams, engineering leaders, delivery stakeholders, and customer-facing functions. A big part of the role is leading the response when major incidents occur, making sure teams align quickly, priorities are clear, and service is restored effectively. You will also help strengthen ways of working around problem management, risk handling, and operational planning so the organization can scale with quality.
This is a great opportunity for you who enjoy combining hands-on operations with continuous improvement in a complex technical environment.
Job DescriptionYou will lead major incidents as Incident Commander and act as the main operational point of contact.
You will coordinate cross-functional teams during incidents to restore services quickly and effectively.
You will drive Root Cause Analysis and Problem Management together with DevOps teams to reduce recurring issues.
You will help ensure operational processes are followed and continuously improved.
You will coordinate operational priorities with engineering teams and key stakeholders.
You will identify, manage, and escalate operational risks, dependencies, and impediments.
You will drive operational improvement initiatives, including the introduction of new tools and ways of working.
You will support operational planning and contribute to better service quality and operational performance.
You will build strong relationships across teams through clear communication and close collaboration.
You will also contribute hands-on to operational activities when needed.
Requirements3+ years of experience in IT operations, service operations, technical support, or a similar operational environment.
Experience coordinating operational activities across multiple teams.
Proven experience managing high-impact incidents involving multiple teams and stakeholders.
Experience with Incident Management, Root Cause Analysis, and Problem Management.
Experience working in cross-functional Agile or DevOps organizations.
Ability to prioritize work and manage competing operational demands.
Strong communication skills and the ability to work closely with both technical teams and stakeholders.
Nice to haveITIL knowledge or practical experience.
Hands-on experience from technical support or IT operations.
Ability to balance strategic thinking with operational execution.
What We OfferPermanent employment at Avaron AB
Occupational pension
Wellness allowance of SEK 5,000 per year
Application
Selections are made on an ongoing basis – apply as soon as you can.
Så ansöker du Sista dag att ansöka är 2026-08-19
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "teamtailor-8221055-2145273".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Avaron AB (org.nr 559175-4279),
https://jobs.avaron.se Drottningtorget 5 (
visa karta)
411 03 GÖTEBORG
Jobbnummer 10035910