Service Manager Nordics
Snille Bemanning / Ekonomichefsjobb / Stockholm
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As a prime driver in the electronics industry, our world-leading and unique production solutions impact the very future of technology. And our technology is everywhere. Inside jet motors travelling the globe. Inside people as pace makers continue to save lives. Even in space, as NASA's robot explores the lands of Mars. Right now, we are on a journey of growth, where we continue to explore new markets and expand worldwide. And on the road ahead, we need the right kind of people by our side. People, perhaps, much like you.
Your challenge - and what you can expect
As Service Manager Nordics, your most important role is leading and motivating a team of 6 Field Service Engineers and 1 Service Coordinator to ensure the efficient functioning of the department by providing the best customer support possible whilst continually trying to achieve total customer satisfaction.
Your goal will be to build good customer relations and become a trustee advisor to our customers business and manufacturing processes. You must be able challenge how they work and using the strategic tools we have developed show them the improvement potential and the value we can provide to their business. Seen as an ambassador for the company, this role will primarily be client facing, so the ability to always perform professionally and communicate with confidence are a prerequisite.
Your responsibility among others will be:
• Direct the daily operations of the customer support team by planning, prioritizing and delegating work tasks within your team to ensure efficient functioning of the department, ensuring the necessary resources and tools are available to achieve the agreed level of customer satisfaction.
• Determine customer service and support requirements by maintaining regular contact and developing relationships with customers; visiting their companies and analysing their performance and benchmarking best practices
• As a profit centre, meeting department after market financial objectives by; preparing an annual budget including full P&L responsibility; monthly reporting and forecasting of all AM revenue streams, managing expenditures (OPEX); analysing variances; initiating corrective actions.
• Generating AM sales and up-grades by presenting tailored solutions on the product or service in a structured professional way to achieve the sale.
• Achieve department objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Maximize customer operational performance by providing the correct level of resources and technical knowledge; resolving problems; and driving the implementation of new techniques; using company systems to meet global AM KPI's.
Who you are - and what you will need to succeed
You have strong leadership skills and you are a good team builder with the ability to engage the whole team. As a person you have an open attitude, easy to communicate, a positive mind-set and a high level of personal responsibility. You thrive in a global and fast-changing environment where your ability to prioritize-and reprioritize-come to its full use.
On top of this, you need:
• Post graduate technical degree (preferred)
• Minimum of 3 years management/leadership experience
• Comprehensive experience in Customer Support/After Market Business role(s)
• Experience in Process & Change management
• Experience and Technical understanding of SMT Assembly processes
• Fluency in English, written and spoken alike.
Other information - and how to apply
Work area: After market - BA Assembly Solutions
Place of employment: Headquarters in Täby, right outside Stockholm
Country: Sweden
Last date to apply: 29th April 2018.
Contact person/s: For this recruitment Mycronic cooperates with Snille Bemanning, you are welcome to contact Sofie Palm on 08-562 159 23 or
sofie.palm@snillebemanning.se. Interviews will start after end of the advertising period.
How to apply: Add your application below
Who we are - and what we offer
Mycronic is a Swedish high-tech company with more than 1050 employees engaged in the development, manufacturing and marketing of production equipment. We offer you the chance to join a profitable and growing company with an open work culture and knowledgeable colleagues. Colleagues who learn and share expertise with each other to drive innovation and increase customer value. With all our different perspectives, backgrounds and expertise we keep making the impossible possible. Again and again. And it is our three core values-passion for business, passion for technology and passion for people-that guides, drives and unites us, all over the globe.
Find out more about Mycronic and what it's like to work with us at mycronic.com/career.
Varaktighet, arbetstid
• -
Publiceringsdatum2018-04-05ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2018-04-29
Klicka på denna länk för att göra din ansökanFöretagSnille Bemanning
AdressSnille Bemanning
Kungsgatan 71
11227 Stockholm
KontorsadressKungsgatan 71
Jobbnummer 4062962
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