Service Manager, infrastructure Services
Ikano Bank Ab (publ) / Datajobb / Malmö
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hela Sverige We are currently looking for a colleague who can take the role as Service Manager, you will be part of our IT Service Management unit. You will be a part of the team managing Infrastructure & End-User services.
Currently Ikano Bank is in the middle of a journey to transform the IT delivery model together with our strategic partner Capgemini. Hence you will get an opportunity to be part of an interesting and important transformation which will improve the way we deliver IT services.
You will be part of Ikano Bank, where we create possibilities for a better living by delivering valuable financial services to both consumers and businesses through retailers, partnerships and directly. We do this with different perspectives, natural curiosity and long-term focus.
This is a unique chance to take great responsibility and create future opportunities for Ikano Bank. Let's achieve great things together.
Let's make a difference in finance for the many people
As a Service Manager you will be responsible for IT services throughout their lifecycle with an accountability of service delivery so that the services meet business and end user needs in a cost effective manner.
You will get a wide array of assignments, where your main responsibilities will be:
• Handling user access requests
• Participate in Major Incidents
• Participate in Change Advisory Board (CAB) meetings and secure approvals
• Secure day to day delivery of Services from our international outsourcing vendor
• Define the hardware policy and secure delivery from partners
• Secure Onsite Support services delivered by our international outsourcing vendor
• Define the print services and secure delivery from partner
• Define meeting room services and secure delivery
• Documentation, both create documentation but also securing we have the right level of documentation provided by our partners
• Communication to Business and IT partners
• Reporting
• Budget and follow-up on the budget
We offer you
Operating at the centre of events, you will be the captain of your service domain driving it with high pro-activeness, responsiveness, cost conscious and pride. This position is more than what meets the eye. You will get the chance to push boundaries and influence your daily work: You will be balancing business understanding and collaboration with your in-depth competence of service and supplier management. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.
Are you the one for Ikano?
You have experience and a great interest in IT Infrastructure and IT Service Management. You have the ability to balance business understanding with in-depth competence.
You have a holistic understanding of IT, and you are accurate and analytical. You have the ability to balance business understanding with in-depth competence. You have a good understanding of Service Management and ITIL processes, and you are can follow IT Policies and Governance.
You could have a Bachelor degree in technology or similar. Professional Certifications in relevant standards are a plus (e.g. ITIL, project management).
As a person you are a positive team player that enjoys working in an ever evolving environment. You dare to simplify the complex and learn from experiences. You are business minded and open to new ideas and personal growth. As a person you are proactive, coaching and inspiring and have good communication skills.
Join us now - together we will find a better way
In this role you will report to our Service Owner, Infrastructure Services and you will be working within a bank-wide scope. We would like this role to be based at our head office in Malmö, Sweden, or at our office in Glostrup, Denmark.
For more questions about this role, please contact Lykke Harrison on phone: +45 31515887.
We look forward to receiving your application with a CV and cover letter prior to the 15 of December 2019, and please note that we are unable to accept applications via email.
We respectfully decline any contact from recruitment or advertisement agencies.
About us
Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on
www.ikanogroup.comVaraktighet, arbetstid
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Publiceringsdatum2019-11-22ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-12-15
Klicka på denna länk för att göra din ansökanFöretagIkano Bank AB (publ)
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ikano Bank AB (publ) (org.nr 516406-0922)
Arbetsplats Ikano Bank AB Sweden
Jobbnummer 4975071
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