Service Manager for the service area Compute
H&m It-Avdelning / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos H&m It-Avdelning i Stockholm,
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hela Sverige Are you ready to join us in the challenge of taking our Infrastructure Services to the next level? To be part of a growing service organization where every day is a new experience?
We are now looking for a driven Service Manager to the service area Compute. Compute is a service area within Hosting Services at the Infrastructure & Operations division at H&M:s IT-department. As Service Manager for Compute the responsible includes server, storage, database and cloud services as well as to lead a great team of Service Delivery Managers.
As a Service Manager you ensure we have the right services and agreements in place to deliver accurate and efficient IT Services to our customers within the IT Organization. This means you are responsible for the service portfolio within the area as well as the future roadmap and this is why your ability to see the whole picture and connect technology to business value is key.
You will be leading and coaching a team of Service Delivery Managers who are responsible for the daily delivery of your service area and making sure they deliver according to expectations and goals. You will be working close to our customers in order to understand their future needs and make sure we are one step ahead. For this, your ability to communicate and motivate is one of the key ingredients for success. It is also important that you are a strong leader with the ability to motivate and make things happen.
Your responsibilities
The job of an H&M Service Manager comes with lots of responsibility - and lots of fun. Your to do-list includes
• Coach and support the Service Delivery Managers
• Continually build business knowledge and understand the IT or Supporting Service contribution to business outcome
• Maintain and develop the service portfolio
• Develop and implement roadmaps for the services aligned with business need and strategy
• Work with strategies for the technical architecture together with our area architects
• Make sure the delivery over the lifecycle is in line with H&M policies and guidelines
• Communicate with and report performance to customers and stakeholders
• Manage the budget for the area
• Participate in supplier meetings and contract negotiations
Your skills
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism. And your skills include:
• At least 5 years experience of Service Delivery Management and/or other management roles
• Experience from holding presentation for management teams as well as leading discussions in meetings with technical experts
• Experience of managing outsourced deliveries
• Experience from contract negotiations with large IT vendors and service suppliers in an on-shore/off-shore setup
• Experience from budgeting and following up costs
• Good knowledge of infrastructure technologies and how they contribute to business value
• Good knowledge of working with requirements
• Experience of working with operation and support in a bigger IT organization and good knowledge of the processes in this field.
• Good knowledge of ITIL and ITSM
• Good skills in written/spoken English and Swedish.
Sounds interesting? Here's your chance for a career out of the ordinary!
For questions contact Daniel Tikas at
daniel.tikas@hm.com or Michael Mirow
Michael.mirow@hm.com 08-796 55 00.
Send your CV and Personal Letter no later than November 13th.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-10-21ErsättningFast månads- vecko- eller timlön
Så ansöker duKlicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Stockholm
Övriga kontaktuppgifterTelefonnummer: 08-7965500
Jobbnummer 3118876
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