Service Manager

Software Skills / Elektronikjobb / Göteborg
2014-11-11
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We at Software Skills are looking for a Service Manager (Software Support Engineer). We seek a curious and energetic person, holding a Masters degree in Computer Science or equivalent, with previous exposure to programming languages and a background in linux.

You would be employed by Software Skills but working at a large product company here in central Gothenburg.

:: Job description ::

A Software Support Engineer is technically responsible for 1-3 customers using our complex software solutions, and will support their IT and software development departments solving incidents, assist with release upgrades and deployments, proactively suggest technical improvements, and maintain good customer relationships.

As a Service Manager you will:

• Deliver advanced technical support for our crew scheduling products for appointed clients, according to the maintenance agreement or Service Level Agreement

• Assist the client's in-house support & administration team with the daily management of the product.

• Manage the client and their expectations of the support role that we provide.

• Assist the client with knowledge injections and problem solving.

• Act as internal customer on behalf of the clients; monitoring and emphasizing that issues regarded as important by the client are being dealt with.

• Collect and monitor client requirements for new product versions.

We desire a candidate with strong analytical skills, good communication skills and a good technical foundation. You have a particular interest in technical problem solving and have experience within software development either from work or projects during your education.

Prior experience from, or knowledge of Python and Oracle is an advantage as well as experience from customer relations or support. Skills with databases, Linux or Unix and software development is also considered as a plus.

Apply on our website:
http://softwareskills.se/recruitment_project/job-opportunity/service-manager-2/?source=af

We hope to hear from you!

Any questions regarding the position? Kindly contact the recruiter, Hanna Johansson on 0739-867 861 or hanna.johansson@softwareskills.se

Please do not contact us to solicit recruitment, media or other services.

Privacy and PuL - When you apply you allow us to save your information strictly for recruitment purposes.

Publiceringsdatum
2014-11-11

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2014-12-14
Klicka på denna länk för att göra din ansökan

Kontakt
Hanna Johansson, Recruiter & Key account manager 0739-867 861 hanna.johansson@softwareskills.se

Företag
Software Skills

Adress
Software Skills
Stora Nygatan 13
41108 Göteborg

Kontorsadress
Stora Nygatan 13
Göteborg
Visa på karta

Övriga kontaktuppgifter
Telefonnummer: 031-361 31 91
E-postadress: jobs@softwareskills.se

Jobbnummer
2062919

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Service Manager

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