Service Management Specialist
Thermo Fisher Scientific / Försäljningsjobb / Uppsala
2018-05-11
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hela Sverige At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
As a Service Management Specialist you will be part of Thermo Fisher Scientific's ImmunoDiagnostics Division (IDD), which develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and monitoring of allergy, asthma and autoimmune diseases. With 1,600 employees worldwide, IDD is the global leader in in-vitro allergy testing and also the European leader in autoimmunity diagnostics.
The Service Management Specialist reports directly into the Global Services Director. Owning the Service Excellence concept within IDD, Global Services enable commercial organizations and distributors to provide world class Field Service and Technical Support. Thereby serving as a key differentiator for IDD business by creating value for our customers by increasing laboratory productivity and efficiency.
At Thermo Fisher we can offer an interesting and challenging position in an international environment. You will join a company that is a world leader in serving science and will support you to achieve your career goals.
In this role your main working tasks will be:
To drive the analysis and visualization of information from our Service Management System (ServiceMax) in order to provide recommendations and efficient KPI's for continuous improvement of IDD Field Service and Technical Support activities. This work also serve as the foundation for our strategic initiatives around service in order to differentiate us from competition and increase customer satisfaction.
To efficiently manage inbound and outbound information for Global Services in order to see that content and messages are distributed correctly and well understood. Information should also be packaged in an appealing way, visually and verbally.
You will be responsible for:
• Driving the development and implementation of initiatives within the strategic plan for IDD Service and Support, e.g. creating a clear service portfolio including core services and value added services, pricing and customer value proposition
• Managing and developing tools, templates and channels to communicate efficiently with key stake holders and field personnel worldwide
• Creation of service input to Marketing and promotional material
• Coordination for audits according to ISO13485 and MDSAP in Center of Excellence locations and regional organizations worldwide
• The IDD Global Services' Monthly Reporting and the Service KPI Scorecard
• The Global Services' site on the IDD internal website
We are looking for a person who:
• Has extensive experience from Service Marketing, Product Management and/or Technical Service positions
• Can demonstrate thorough experience from the Life Science industry and is familiar with the quality requirements for IVD or medical device products
• Is analytical and systematic with a strategic mindset
• Has a change management mind-set being highly proactive and independent
• Is a strong network builder who likes to work cross-functionally with colleagues and customers around the world
• Has excellent written and oral English communication skills
• A bachelor degree or equivalent is seen as a clear advantage
We look forward to receiving your application!
If you have questions then please contact Fredrik Uggeldahl at +4618166132,
fredrik.uggeldahl@thermofisher.com or Kristin Bolund (Senior Recruiter Nordics)
kristin.bolund@thermofisher.comPubliceringsdatum2018-05-11Så ansöker duSista dag att ansöka är 0001-01-01
FöretagThermo Fisher Scientific
AdressThermo Fisher Scientific
75137 UPPSALA
Jobbnummer 4138374
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