Service Integrator
H&m It-Avdelning / Datajobb / Stockholm
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hela Sverige Are you a person with broad experience from IT-service management and delivery? Do you have a positive mindset and a "we can do it" attitude? Are you interested in large scale IT-operations and have the will to develop not only yourself but also our way of working? Well, then this is the job for you!
The position is located within Service Integration at the Service Management & Support (SM&S) section. The section has a global 24/7 responsibility for all IT-operation, and is mainly located in Stockholm and Hong Kong.
Within SM&S there are several central process/functions that serve as the engine in the daily operations. H&M expands rapidly and the delivery becomes more and more complex and more dependent upon external providers. Your job will be - simply put -to build up routines, describe processes and to support our organization with how things work within the Service- and Vendor integration area. You will also collaborate closely with numerous of other areas and functions as well as with our suppliers to continuously improve H&M IT deliveries in a short and long-term perspective.
To be successful, you will need to have broad understanding of both IT-development and IT-operation, as well as of the technology that daily service delivery depends on (ticketing systems, monitoring, process integration, reporting etc.).
We think that you are an inspiring person that can explain and communicate about complex things in a way that makes sense to different stakeholders. You must have the ability to see the bigger picture and keep focus on solutions rather than on problems. You are a people person and you thrive in a team oriented environment.
H&M is an exciting place for an IT career! Our expansion is long-term and is taking place through several brands - we grow both online and with new stores. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world's largest fashion retailers we can offer you endless career opportunities.
Your responsibilities
The job as Service Integrator at H&M comes with a lot of responsibility - and lots of fun.
Your to do-list includes:
• Onboarding and integration of new Services and Vendors to H&M IT delivery model i.e. way of working, processes and tools
• Continual improvement of services, processes and routines
• Collaboration with internal and external stakeholders to ensure efficient end to end services
• Support, educate and guide internal and external stakeholders in service integration related questions
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.
Your skills and experiences include:
• Theoretical knowledge of ITIL based IT Service Management
• Experience from a large IT-organization with a complex sourcing model
• Broad understanding of both IT-development and IT-operation
• Experience from a multinational and multicultural environment
• Skilled communicator with the ability to explain complex things in an easy way
• Experience from working with ticketing systems (preferable ServiceNow), event- and monitoring tools
• Very good Swedish and English communication skills
• Leadership skills and experience is considered a merit
The IT department is an important part of the company's business and carries out operations, software development and maintenance of the company's systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers "Fashion and quality at the best price in a sustainable way". The IT-department is located in Stockholm and Borås and conducts business virtually all over the globe. The H&M group includes in addition to H&M the brands H&M Home, COS, & Other Stories, Monki, Weekday, Cheap Monday and ARKET. As an IT-department, we work with all brands.
Publiceringsdatum2018-02-19Så ansöker duSista dag att ansöka är 2018-03-09
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 3972352
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