Service Hotline Nordic (m/f) based in Gothenburg
Electro Optical Systems Nordic AB / Supportteknikerjobb / Göteborg
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hela Sverige Visa alla jobb hos Electro Optical Systems Nordic AB i Göteborg - You are responsible for the Hotline support Monday to Friday from 8:00 am to 4:30 pm. The role is to receive and record customer, sales and engineer inquiries from Nordic region, implementing these enquiries into our ERP system.
• Work with the support team to plan and schedule maintenance and installation activities of our machines on customer site. Communicate and monitor Field Service Engineer activities at the customer to ensure successful and efficient completion of tasks.
• As the Hotline person (m/f) you will monitor all open customer incidents within our ERP system and request updates from service engineers while communicating with the colleagues in the technical support department to assist in the clarification and coordination of machine breakdowns.
• Identify, order and process requests for spare parts for service activities and customer requests. All documentation has to be done as per company specifications
• With your efficient and effective support strategy, you will be a driver for success for the service departments KPI's while working to proactively develop and support trusting relationships with team members and customers equally.
Your profile:
You are an open minded and customer oriented person. You have very good communication skills a proactive working style, organised and a team player.
You should possess:
• A technical background with BSc in Mechanical engineering and commercial understanding
• Experience working in a 3D printing company
• Excellent spoken and written English language skills
• You maintain a target- and quality-oriented attitude
• SAP experience would be an advantage
You are the ideal candidate for our team if you really want to make a difference and strive for personal advancement. Can you use autonomy and a creative environment to make your ideas come true? Then do not hesitate to send your application in English which should state your earliest possible starting date and your salary expectations.
Varaktighet, arbetstid
With about 1200 employees in 12 locations worldwide. We aim to extend our technological lead and strengthen our market position. We are looking for dedicated individuals passionate about this technology who will pursue these goals with us.
Publiceringsdatum2018-08-17Så ansöker duSista dag att ansöka är 2018-09-01
Klicka på denna länk för att göra din ansökanKontaktJulia Tyroller
julia.tyroller@eos.infoFöretagElectro Optical Systems Nordic AB
AdressElectro Optical Systems Nordic AB
Stena Center 1 C
41292 Göteborg
KontorsadressHoltermansgatan 1 C
Jobbnummer 4296525
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