Service Engineer in South Sweden
AB Sciex AB / Laborantjobb / Stockholm
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hela Sverige Visa alla jobb hos AB Sciex AB i Stockholm Publiceringsdatum2014-12-24Beskrivning av verksamhetenOur customers around the globe strive to bring positive change to billions of lives. AB SCIEX keeps innovating to enable them to find accurate and more complete answers. Armed with that knowledge they help improve lives every day.
The company's global leadership and world-class service & support in the mass spectrometry industry have made it a trusted partner to thousands of the scientists and lab analysts worldwide who are focused on basic research, drug discovery & development, food & environmental testing, forensics and clinical research.
With over 40 years of proven innovation, AB SCIEX excels by listening to and understanding the ever-evolving needs of its customers to develop reliable, sensitive and intuitive solutions that continue to redefine what is achievable in routine and complex analysis.
Dina arbetsuppgifterMain Position Objectives (with impact to the business and complexity of responsibility)
Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to all the local customers to achieve loyalty. Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices. Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules.
Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installs, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations. Provides responsive telephone and on-site support and generally work to ensure that customer is successful in the use of AB SCIEX Instrumentation.
Assures the professional relationship with existing customers to achieve customer loyalty to our company. Utilization of the Escalation Procedure as appropriate.
Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc.
Coordinates own work schedule with relevant partners (service co-ordinator, teamleader, colleagues). Produces timely and accurate reports of the own activities as appropriate: i.e.engineer reports, planned maintenance reports, installation reports, expense reports etc. (via e-mail or written)
Assures that its own activities are in line with the activities of the rest of the local commercial organisation (sales & support) and informs customers of company's other product and services.
Interfaces with Others
Internal: Team leaders, Managers and associates in service, sales, support, customer service.
External: Direct communication with customers.
Utbildning och erfarenhetRequired Job Qualification
Professional background in engineering, life science or related subjects. Troubleshooting knowledge and experience. Computer literate. Good verbal and written command of the English (technical) language.
Some past experience in a relevant service function.
Home based function. Willingness to travel through Europe. Driving licence is required.
KörkortskravB
Arbetstider och omfattningTillsvidare
Heltid
TillträdeEfter överenskommelse
ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2015-01-30
Ansökan kan skickas till e-postadress:
hazel.simpson@absciex.comKontaktHazel Simpson, +44 1925 236054
hazel.simpson@absciex.comFöretagAB Sciex AB
AdressAB Sciex AB
Solkraftsvägen 13
13570 STOCKHOLM
KontorsadressSolkraftsvägen 13
Övriga kontaktuppgifterTelefonnummer: 08-6826400
Jobbnummer 2113055
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