Service Desk Spoc
Tata Consultancy Services Sverige AB / Supportteknikerjobb / Stockholm
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hela Sverige We are looking for a Service Desk SPOC who will be responsible for supporting our customer with various trouble shooting, connectivity and networking issues, including moves/add/changes for cabling and computers.
KEY RESPONSIBILITIES:
To deliver IT-support onsite at the Service point location (direct walk in from users), by phone and mail to Business Services IT customers
To administrate, collect/compile information and solve incidents assigned by the IT service desk
To support customers with various IT services within the areas; Hardware, Microsoft, Lotus Notes, ERP-system, PC, Server, LAN, WAN and several client specific systems.
To install and troubleshoot PC's and various hardware
To contribute to continuous improvements as implementing standards with the overall target to increase efficiency
To support customers with various IT related issues according to customer agreement and SLA
Keep documentation up to date and accurate
To represent the onsite support team in internal projects, in contact with internal customers and external suppliers
MINIMUM REQUIREMENTS:
We are looking for someone with about 2-5 years' experience. We need you to have good knowledge of Microsoft Office, Windows XP/7/10, Lotus Notes, Microsoft SCCM, Microsoft Antivirus and Office 365. To be successful in this role we believe you have good negotiating, client facing, communication, assertive, team leading/team member skills.
ABOUT US:
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery ModelTM, recognized as the benchmark of excellence in software development. A part of the Tata group, India's largest industrial conglomerate, TCS has close to 400,000 of the world's best-trained consultants in 46 countries.
Present in the Nordic region since 1991, TCS has continuously invested in the market and has around 8,000 professionals working for in Sweden, Finland, Norway, Denmark, Iceland and across TCS' Global Network Delivery ModelTM (GNDMTM). Since 2010, TCS has shown strong growth in the region, with significant increase in local hiring.
Publiceringsdatum2018-07-03Så ansöker duSista dag att ansöka är 2018-08-02
FöretagTATA CONSULTANCY SERVICES SVERIGE AB
AdressTATA CONSULTANCY SERVICES SVERIGE AB
Mäster Samuelsgatan 42
11157 STOCKHOLM
KontorsadressMäster Samuelsgatan 42
Jobbnummer 4236937
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