Service Design Manager
Ericsson AB / Organisationsutvecklarjobb / Stockholm
2025-08-01
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Join our Team
About the Opportunity
Ericsson's Group Digital Transformation (a part of Group Functions) team is seeking a Service Design Manager to lead innovative, user-centric service initiatives that drive operational excellence, simplification, and human-centered design. As part of an organization committed to digital transformation, you'll play a pivotal role in reimagining services for global systems, working within a Center of Excellence for Service Design across multiple transformation programs.
What You Will Do
• Design, deliver, and facilitate E2E customer and service design projects, embedding user-driven methodologies.
• Collaborate with cross-functional teams to integrate user insights into solutions.
• Define strategies and execution plans for exceptional user and operational experiences.
• Conduct user research to identify customer and employee needs and translate insights into actions.
• Create and communicate E2E design artefacts (e.g., service blueprints, journey maps, or prototypes) with the aim to simplify complex systems for decision making.
• Orchestrate the E2E design through all phases of transformation, from pre-study to conceptual design into development and adoption across market areas.
• Facilitate co-creation and alignment activities with business owners, SMEs, architects, and other stakeholders.
• Advocate for customer centricity and design practices in context of business and digital transformation.
The Skills You Bring
• Proven expertise in service design with global enterprise technology companies.
• Experience engaging effectively with diverse stakeholders in a digital transformation environment.
• Strong skills in human-centered design deliverables, such as journey maps, blueprints and generative AI.
• Knowledge of data analytics, business process modeling, and information models.
• Proficiency in design methods, agile project delivery, and connecting design recommendations to business goals.
• Exceptional problem-solving, strategic thinking, and communication skills.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2025-08-15
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "769969-43562357".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Kontakt Murat Aydinay
+46736711592 Jobbnummer 9442858