Service Design Lead
Volvo Car Corporation(Prd) / Marknadsföringsjobb / Göteborg
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Borås,
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hela Sverige We are totally dedicated to giving our consumers the BEST experience, are you?
If so, join us at Global Consumer Experience, we are the organisation at Volvo Cars that develops the global strategic direction for Volvo's commercial operations. The unit drives the implementation of new strategic initiatives and ongoing business development. It also supports our sales regions in the deployment towards the dealer network via the sales companies.
What we offer
Global Retail is the unit within Global Consumer Experience that is responsible for developing our retail experience, business model and distribution strategy. We are now looking for an experienced Service Design Lead to lead our Consumer and Dealer Experience work. You will work in an international environment with talented and passionate individuals with high pace and fun challenges. The environment is also flexible with rapid change and you will work in close cooperation with our strategy, business and digital functions.
What you will spend your days with
We are looking for someone to join our excellent team and lead our Service Design activities on projects and in line functions across Volvo Cars. This includes mapping consumer journeys to identify pain-points and opportunities using observational studies, customer interviews and other forms of discovery. Participate as a leader and contributor to interdisciplinary cross-functional teams that include other designers, project management, business developers, business owners and digital resources and communicate findings.
Who are you?
We expect you to have a proven track record of working in areas of high complexity. You have in-depth knowledge and experience of Service Design and skilled in creating experience maps, user journeys and service blueprints and love to tackle complex tasks and transform abstract ideas to intuitive, valuable, and easy-to-use designs. It's important that you are comfortable with innovation and change because you will create new content, initiate and work on projects that are cutting edge - this requires new thinking.
On a personal level
You are a passionate, self-motivated and inspiring person with a customer first mentality and a large dose of empathy. You love leading yourself and teams with a holistic approach and you thrive to work with tasks where you use your communicative and collaborative skills. You have a holistic perspective and the talent to drive and apply customer centric design processes and have the skillset to translate this into experience maps, user journeys, service blueprints and interaction models.
Get in touch
Do you live for improving consumer experience? Welcome with your application by submitting your resume and cover letter as soon as possible, interviews will be held continuously. Please note that we will not accept applications via email.
If you have any questions about the position you are welcome to contact Sanny Hammarberg (Director Business Transformation Retail Experience) at
sanny.hammarberg@volvocars.com, for questions regarding the recruitment process, please contact Sofia Fredriksson (Senior Recruiter) at
sofia.fredriksson@volvocars.com Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent. We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
Varaktighet, arbetstid
FULLTIME PERMANENT
Publiceringsdatum2018-06-15ErsättningSALARY
Så ansöker duSista dag att ansöka är 2018-07-06
Ange följande referens när du ansöker: 17264
Klicka på denna länk för att göra din ansökanKontaktSofia Fredriksson
FöretagVolvo Car Corporation(Prd)
AdressVolvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
41878 Gothenburg
KontorsadressVAK building, Assar Gabrielssons väg
Jobbnummer 4207221
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