Service Delivery Specialist, Financial Services
MultiMind Bemanning AB MultiMind Bemanning AB / Ekonomiassistentjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
MultiMind is looking for a Service Delivery Specialist to a global telecom company in Stockholm. The role as service delivery specialist in Financial Services offers a variably job in a global support function where, in a positive sense, no day is like another. As Service Desk support customers both regarding SAP and Financial related matters, they can offer possibilities for individual development in broad spectra of competences. As a member of team of ten people, you will experience how a good atmosphere and supportive colleagues in combination with your own drive, fast will get you going. The service Desk is available to their customers Monday to Friday 8am to 4.30 pm.
Job description
Your main tasks and responsibilities will be to:
• Respond to internal and external customer requests over the phone and via web;
• Provide customers with support in Financial and SAP matters;
• Identify, research and provide solutions for customer issues using the related computer system.
• Guide customers through our Financial Processes, using Intranet as the primary tool.
• In addition to giving excellent customer service, analyze every request in order to find improvements regarding information and processes.
Qualifications
• Financial degree or experience of work in the financial field;
• Customer and service focus is essential, excellent ability to listen, analyze and communicate;
• Computer literate with the ability to learn customer service software applications;
• Ability to work flexible and with individual responsibilities within a team
• Fluent in Swedish and English, both written and spoken, are mandatory. Finnish and/or Danish is qualifying.
Your profile
We are interested in people who show the following characteristics:
• Are brave, curious and service minded.
• Can handle high workloads from time to time.
• Are able to cope with more than one task at a time.
• Believe in teamwork - helps and supports colleagues.
• Are interested in financial matters and IT
• See solutions rather than problems.
• Dare to face customers without having all the answers at first contact.
• Takes initiative and are ready to do what it takes to satisfy the customer.
• Live by our values (add value, make it happen, show respect)
• Dare to speak their mind openly and directly.
This recruitment is part of a long-term strategy, which enables excellent career opportunities for the right person! Please apply as soon as possible as we interview candidates continuously.
Publiceringsdatum2011-05-23Arbetstider och omfattningHeltid
ErsättningFast
Så ansöker duSista dag att ansöka är 2011-05-31
Ansökan kan tyvärr inte göras via e-post.
Ansökan sker via företagets webbplats.
KontaktIsa Nuutinen, +46 8 21 67 36
FöretagMultiMind Bemanning AB MultiMind Bemanning AB
AdressMultiMind Bemanning AB MultiMind Bemanning AB
Gamla Brogatan 27
11120 Stockholm
Jobbnummer 941859
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