Service Delivery Specialist
Quest Consulting Sverige AB / Datajobb / Stockholm
2025-06-03
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Huddinge eller i
hela Sverige For our client we are looking for a Service Delivery Specialist
We are now looking for a Service Delivery Specialist who will be an integral part connected to all our internal product teams to help improve and develop our operations. MMR evolved as a new area under Production Assurance, part of Global Tech Services. At the heart of our mission lies MMR a framework designed to ensure every application we deliver meets essential standards for readiness, compliance, and operational resilience. But we're not stopping there
We're entering an exciting new chapter, reimagining MMR as a strategic enabler, a tactical accelerator, and an operational habit. Our target is to build stable and secure production environments with improved operational reliability and to do it in a way that scales with the future of our business. We envision MMR as a dynamic part of how we deliver value, reduce risk, and ensure sustainable innovation across all levels of the organization.
To realize this vision, we are looking for a Service Delivery Specialist who is excited to be part of this evolution. You'll work alongside strategic leaders and operational experts, helping to build and scale MMR with the right processes, tools, and mindset. If you're passionate about transforming frameworks into business value, and you thrive in a role that blends governance with innovation, we want to hear from you.
Responsibilities:
Prioritizing and communicating the expectation/requirement between business teams and technical teams including external stakeholders.
Set up and drive cross functional forums together with pillar functions making sure we set a priority that will continue the walk the talk of MMR agenda.
Communicate with strategic stakeholders and global team to secure work tools stable for daily operation.
Align Ways of Working, coordinate, translate and evaluating business needs to technical support teams and external vendors.
Develop and improve support processes and Ways of Working between internal teams, pillars and across the enterprise.
Advice and guide product teams in operational procedures and process to ensure stable and high-quality operation of their products.
Assist with application onboarding to MMR when new products are put in production.
Anchor MMR in various forums and continue to keep awareness and agenda alive
Work with Area and other leadership to understand the vision and work on defined KPIs
Qualification:
We are looking for a detail-oriented and proactive Service Delivery Specialist to join our team. In this role, you will play a critical part in ensuring compliance with MMR guidelines, conducting business impact analyses, collaborating with cross-functional teams, and supporting key ITIL processes.
Must haves:
Experience in Business Impact Analysis (BIA): Ability to perform impact assessments related to non-compliance with MMR guidelines and provide actionable insights.
Experience in Compliance Reporting: Skilled in reporting BIA results across product, unit, and executive levels using dashboards and trend analysis.
Experience in Cross-Functional Collaboration: Experience working with product teams to resolve compliance gaps and drive accountability.
Experience in Issue Escalation & Risk Management: Proficient in escalating delays, tracking resolution status, and maintaining risk registers.
Experience in Follow-up & Governance: Strong follow-through on compliance actions and governance alignment.
Experience in Service Management Expertise: In-depth knowledge and hands-on experience with:
• Problem Management
• Incident Management
• Knowledge Management
• Change Management
• Business Continuity Planning
Cybersecurity Awareness: Understanding of cybersecurity frameworks and their application in service delivery.
Monitoring & Tool Proficiency: Familiarity with industry-standard monitoring tools and current technology trends.
Process Orientation: Strong understanding of ITIL frameworks and service delivery best practices.
Good to have
ITIL certificate / working experience or have general knowledge of ITIL foundation essentials.
QA (quality assurance) testing
Working experience on ServiceNow
Your Application
Does the role sound interesting and like a good fit for you? If so, please apply as soon as possible, as we are conducting interviews on a rolling basis and the position may be filled before the application deadline. We can only receive and process your application if you register your CV in our portal. Due to GDPR regulations, we cannot accept applications via email. We look forward to receiving your application! This assignment is part of Quest Consulting's staffing services.
About Us
Quest Consulting is an authorized consultancy firm with collective agreements, insurance, wellness benefits, and occupational pension. We specialize in IT, Engineering, HR, Administration, and Finance. Our goal is to be your personal partner, which is why it's so important to us to work according to our core values - being Personal, Innovative, and Professional.
Ersättning Månadslön - Fast lön
Så ansöker du Sista dag att ansöka är 2025-06-13
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Quest Consulting Sverige AB (org.nr 556945-6659),
https://quest.se/ Jobbnummer 9371915