Service Delivery Manager within Identity Access Management
H&m It-Avdelning / Datajobb / Stockholm
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hela Sverige We are looking for you who wants to join us in the challenge of taking our Infrastructure Services to the next level and to be part of a growing service organization where every day is a new experience! We are looking for a driven Service Delivery Manager to take responsibility for our brand-new service area Identities, Directories and Access.
Infra Services section End User Services have created a third Service area where we will gather Directory services (Active Directory including Azure Active Directory, Authentication, Federation services) together with Identity Access Management which also includes handling privileged access accounts. This is one of our most important areas were our architectural map, systems and processes support more than 175.000 H&M users globally. For this new area we are looking for a driven Service Delivery Manager to lead and take responsibility for the delivery within the service area, to manage & control daily operations, steer, support and coach the operation team.
This is an exciting and challenging role where you will be a part of taking the next step for the organization. As Service Delivery Manager you will handle expectations, requirements and requests and ensuring quality in the delivery. Another challenge will be to find and cooperate with the right stakeholders to secure that we set the right expectations and requirements for the delivery.
You will work with areas such Active Directory (both Onprem and in Azure) Federation services, Identity Access Management (IAM), DNS and PKI. To be successful in this role we believe you have some background and experience in above mentioned areas. You are a team player with great personal drive, enthusiasm and are a natural leader with the ability to not only identify and focus on the most important areas and tasks but also focus on todays as well as future problems and opportunities.
H&M is an exciting place for an IT career! Our expansion is long-term and is taking place through several brands - we grow both online and with new stores. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world's largest fashion retailers we can offer you endless career opportunities.
Your responsibilities
The job of an Service Delivery Manager at H&M comes with a lot of responsibility - and lots of fun.
Your to do-list includes:
Responsible to secure that the daily service delivery meet agreements with customers and if not, ensure that corrective actions are taken, integrate operational IT processes needed for service delivery, internal and external
Establish and integrate processes needed to work with internal/external parties. Work with process managers to improve internal processes and performance
Responsible to ensure that metrics and data is available for follow up of service delivery
Follow up and report daily delivery and performance to stakeholders on a regular basis, analyze operational performance and work proactively with improvements
Monitor and ensure that operational tasks are performed to secure the daily delivery of the IT Service
Work with internal and external suppliers to align capacity, availability, continuity and security towards IT service requirements (customer needs)
Cooperate with customers, suppliers and other stakeholders in all of the above on regular basis
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.
And your skills include:
At least 5 years' experience of Service Delivery Management and/or other management roles
Experience of managing external delivery
Customer oriented/focused
Experience and knowledge of ITIL and ITSM
High ability to communicate and prioritize
Experience of budget work and budget follow up
Competence to understand new requirements and their impact on existing services
Experience of relevant infrastructure services
The IT department is an important part of the company's business and carries out operations, software development and maintenance of the company's systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers "Fashion and quality at the best price in a sustainable way". The IT-department is located in Stockholm and Borås and conducts business virtually all over the globe. The H&M group includes in addition to H&M the brands H&M Home, COS, & Other Stories, Monki, Weekday, Cheap Monday and ARKET. As an IT-department, we work with all brands.
Publiceringsdatum2018-06-28Så ansöker duSista dag att ansöka är 2018-07-28
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 4226705
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