Service Delivery Manager – Payment and Messaging
Experis Engineering Huvudkontor / Logistikjobb / Stockholm
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We are now looking for a consultant for a long term assignments as a Service Delivery Manager at our customer, a telecom company in Stockholm.
Job description
The Service Delivery Manager in the Nordics region is a technical resource with responsibility to interface with assigned key customers in pre-sales, on-boarding and to improve ongoing service delivery. The SDM proactively ensures customer satisfaction in technical aspects and customer support. Close cooperation with the regional and global sales teams and in particular the SE's (Solution Expert) is essential.
Responsibilities
• Assist account managers in pre-sales, training and documentation
• Pro-actively analyze customers traffic and service quality
• Technical account management and support escalation point for assigned key customers
• Continuous pro-active discussions with assigned key customers to increase sales
• Manage and co-ordinate end-to-end on boarding for assigned customers services
• Request provisioning of assigned customers and assist/secure in test and verification of their services
• Assist customer with localized services, such as campaigns
• To be an excellent SDM, good technical knowledge is essential, in the platform as well as the operator services and contacts
• Technical customer project management as required
• RFP responses
• Maintaining internal relationship with Service Management organization
Qualifications
Formal education
• MSc. or other academic degree in Computer Science or Engineering, in combination with related work experience
Experience
• Broad technical knowledge in related fields, including technical service support
• Web- and Internet technologies (networking, application architecture, etc.) and telecom knowledge
• Relevant mobile payment and messaging experience
Key personal skills
• The right attitude to service profession, puts customer first
• Good in front of customers and partners
• Not afraid of getting into the technical details and support in fixing problems
• Ability to work independently and in teams
• Strong drive in initiating, executing and completing given work tasks
• Very good skills in English, written and spoken
• Diplomatic and educating
• Good at multitasking
Contact
If you have specific questions or trouble registering your application you can call Consultant Manager Pär Lundblad at 08-736 28 87.
Publiceringsdatum2014-08-19Arbetstider och omfattning100% Enligt överenskommelse
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2014-10-01
Klicka på denna länk för att göra din ansökanKontaktPär Lundblad 08-7362887
FöretagExperis Engineering Huvudkontor
AdressExperis Engineering Huvudkontor
Klarabergsgatan 29
11181 Stockholm
KontorsadressKlarabergsgatan 29
Jobbnummer 1967970
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