Service Delivery Manager Lean Dealer Services
Volvo Information Technology Aktiebolag / Datajobb / Göteborg
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hela Sverige Volvo IT is a global Group function. Our experienced and motivated team delivers reliable industrial IT solutions, competitive telematics services and insightful consulting services. We employ over 5 000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.
Retail Solutions Sales to Order/Delivery to Repurchase (StO/DtR), 9534, offers resources and deliveries within support, maintenance, development and roll out for applications and services.
The Service Delivery Manager (SDM) is responsible for maintenance and support, enhancement and roll out of the LDS Portfolio service according to the SLA (Service Level Agreement). This applies to a set of applications in scope of the portfolio SLA's. The LDS service involves resources in Gothenburg as well as at the Volvo IT site in Tianjin, China.
LDS is a business critical dealer management system for Volvo Group customers (dealers) globally, covering the DtR and the StO process. LDS is designed with SOA with .NET as platform.
You are a self-going driving force with high social competence. You are service minded with customer focus. You like structure and are solution oriented with a holistic view.
General Qualifications and skills:
You have an adequate academic qualification and are a communicative team-player. You have to have the ability to establish and maintain good relations and to inspire your team. You have the capability to take the full financial responsibility for the portfolio budget.
You have:
• Broad IT background
• Leadership skills
• Experience from leading staff in cost efficiency- and time target environment
• Capacity to execute against set targets
• Proactive and with a strong drive to continuously challenge and improve
• Work experience as a high level maintenance manager, Customer Service Manager or equivalent
• Courage and ability to communicate and explain the content of the service within the agreement/portfolio from a delivery perspective
• Experience of handling complex global deliveries to customers
• Experience from working in a global set up
• Strong interpersonal skills and ability to create and maintain a human network
• Experience from work in customer/ account teams. Used to daily contacts with customers
• Excellent skills in English, spoken and written
We can offer:
• A strong competence development roadmap and several professional and technical communities
• An attractive working environment with highly skilled and experienced colleagues
• A global network
• Carrier opportunities within theglobal Volvo world
For further information, please contact:
Alexandra Faugust, tel; +46 31 322 89 54
Union Representatives:
Christer Jonsson, Akademikerna, tel; +46 31 322 27 28
Thomas Åberg, Unionen, tel; +46 31 322 53 95
Anneli Mattsson, Ledarna, tel; +46 31 322 91 93
Publiceringsdatum2012-05-07Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-05-23
Klicka på denna länk för att göra din ansökanAnsökan kan tyvärr inte göras via e-post.
FöretagVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
AdressVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG
KontorsadressASSAR GABRIELSSONS VÄG
GÖTEBORG
KontaktuppgifterTelefonnummer: 031-667000
Jobbnummer 1235750
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