Service Delivery Manager
Ants / Datajobb / Stockholm
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hela Sverige Acne Studios is now looking for a Service Delivery Manager to the IT Operations team. This is a new position that will lead the development of our IT service concept on an international level. It therefore requires a true passion for service and technology, and an innovative mindset!
This is a unique opportunity to join a global fashion house and play a key role in the growth of the company. We offer you an international and creative environment along with a chance of working with major business flows in retail, wholesale, e-commerce, finance and logistics areas.
Who are you?
We are looking for a result and solution-oriented person with a strong ability to take own initiative. As a co-worker at Acne Studios you should have excellent communication and relationship-building skills. We see that you need to be analytical and have outstanding problem-solving skills.
About the role
You will be responsible to create, evaluate and develop solutions and processes in order to increase efficiency, improve quality and maintain business continuity. You will also lead our global service desk team, of onsite and remote employees, including coaching, development, recruitment, resource planning and goal setting.
In the role you will manage and develop the ITSM, workflow processes and service catalogue in line with business needs. You will also ensure that IT services are presented, documented, supported and can be ordered in a unified manner through the ITSM.
You will show how to lead as a functional manager and escalation point for all service management processes. We also need you to ensure that business expectations of service delivery are met or exceeded.
Requirements
• University degree within Business or IT
• At least 5 years' experience of both strategic and operational work within IT services
• At least 2 years' experience as responsible for delivery of IT services
• Leading a global team, and a strong ability to engage and motivate team members
• Fluency in Swedish and English
Meriting with
• IT project management, modern ITSM platforms and ITIL processes
• Broad general knowledge of data communication & data center infrastructure services, identity & security administration, IT procurement & purchasing, vendor management etc.
• Having supplier and partner relationships, including knowledge of handling agreements and consulting services
The position reports to Head of IT Operations and will be based at Acne Studios' headquarters. Travelling may occur.
As we interview candidates continuously, we kindly ask you to submit your application as soon as possible. As we strive for a diverse team, we especially welcome female applicants.
If you have any questions don 't hesitate to contact
leon.judovic@ants.seWe may perform background checks for this position.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2018-12-21ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-06-09
Klicka på denna länk för att göra din ansökanKontaktLeon Judovic
leon.judovic@ants.seFöretagAnts
AdressAnts
Erstag 1c- 9 tr
11628 Stockholm
KontorsadressErstag 1c- 9 tr , Stockholm
Jobbnummer 4526107
Observera att sista ansökningsdag har passerat.