Service Delivery Manager
E.ON Business Services Sverige AB [SE] / Datajobb / Malmö
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Everyone at E.ON is unique and there's a common goal that pulls us all together. It's our dedication to convert to 100% renewable and recycled energy by 2025. That's no small ambition. To make it happen, we need ground-breaking people brave enough to make a difference.
Energy Economics IT department within the Business IT Group function is responsible for planning, building and running a greenfield application landscape setup and supporting continuous business change to further develop the Energy Economics businesses across regions and for ensuring dynamic response to continuous market and regulatory changes.
The Business and Service Analyst is responsible for ensuring that IT Applications and services meet the requirements of the Business users and stakeholders in Sweden. This role manages the integration of multiple Services and/or (internal and external) Service providers and/or Service towers/ delivery units, working closely with Project teams, ITIL Process Managers, Business stakeholders and other key delivery roles and functions. Close coordination with central operations and Project teams located in Germany is required to deliver the Business requirements successfully.
As Business and Service Analyst you will functionally report to the Head of Energy Economics IT Service Management within the Energy Economics IT department. You will be located in Malmö, Sweden.
As a Business and Service Analyst with us you will:
Regularly make decisions and take independent actions to achieve strategic objectives. Interface daily with business users, cross functions teams, vendors etc.
Own the regional incidents, prioritization, required improvements and contract responsible teams for required changes.
Support solutions team in implementation of enhancements, upgrades, new functionalities etc.
Manage local vendors and external resources in the team - steering and assigning of activities, monitoring progresses, provide guidance
Supports customer escalations and be accountable for customer satisfaction with a high level of impact.
The position will most likely require:
University degree in information systems, computer science, engineering or comparable education.
Multiple years of experience working in IT projects or service management organization.
Experience of working in an Energy Trading/Dispatch environment with knowledge of trade life cycle process, functionalities like Deal Capture, Portfolio- and Risk Management, Settlements, Confirmations, Nominations, Dispatch would be a plus too.
Strong analytical and structured way of thinking, high organizational skills and IT affinity
Excellent English language skills, spoken and written, basic Swedish language skills preferred
We offer a pleasant workplace with great opportunities to develop. We strive for a flat organization where all team members have the opportunity to influence and shape their workdays.
In order to be successful in the role, it's important that you identify with the values of E.ON:
"We put our customers first, we work together, we improve and innovate, we win together and act responsible with an open mind".
The selection process will take place continuously, so please send in your application in English as soon as possible
If you have questions related to the role, please contact the recruiting manager:
Jaya Sharma, +49 201 184-6484
If you have questions related to the unions, please contact:
Hanna Rosén, Unionen, +46 705 705254
Elisabeth Svensson, Sveriges Ingenjörer, +46 702 737157
Michael Andersson, Ledarna, +46 705 250129
Apply today and join us on our journey towards a sustainable society!
Varaktighet, arbetstid
Contract: regular. Fulltime Regular
Publiceringsdatum2018-06-21Ersättningmonthly
Så ansöker duSista dag att ansöka är 2018-07-01
Ange följande referens när du ansöker: 87181
Klicka på denna länk för att göra din ansökanKontaktSe kontaktpersoner i annonsen
FöretagE.ON Business Services Sverige AB [SE]
AdressE.ON Business Services Sverige AB [SE]
Street t.b.d.
21742 Malmö
KontorsadressAddressLine t.b.d.
Jobbnummer 4218229
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