Service Delivery Manager ( 282514 )
Ericsson AB / Supportteknikerjobb / Stockholm
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hela Sverige Job Summary: We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers' team and working closely with the competence centers, global support, and product line maintenance teams. Job Responsibilities: Work closely with and secure customer contract fulfillmentCollaborate and maintain relationshipsDistribute information to internal partners and call out delivery IssuesYou will stay up to date with financial dataIdentify new business opportunities Key Qualifications: String Market insight and Financial analysis skillsSolid negotiation and argumentation abilitiesYou possess PROPS-C process and hardware services knowledgeExcellent change and improvement management skillsYou have strong business understanding and Ericsson business knowledgeYou are an expert in promoting knowledge sharing and mentoringTrade compliance knowledgeResponsible for delivering results & meeting customer expectationsYou will drive Entrepreneurial & Commercial ThinkingLeading & SupervisingDeciding & initiating actionYou are capable of coping with pressures & setbacksPromote networking Additional Requirements: Exceptional leadership and management skillsExcellent social skills and strong customer orientationSelf-motivated and teammate.Ability to adapt to change Location: Stockholm, Sweden _ Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Sweden (SE) || || Stockholm || Consulting&SysInt Req ID: 282514
Publiceringsdatum2019-05-16Så ansöker duSista dag att ansöka är 2019-05-30
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
KontorsadressKistagången 6
Jobbnummer 4791846
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