Service Delivery Manager
Experis Sverige / Chefsjobb / Göteborg
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hela Sverige Experis erbjuder kompetensförsörjning av chefer och specialister - via konsultverksamhet,
rekrytering och projektlösningar. För att kunna sätta oss in i våra kunders och kandidaters behov har vi fyra specialistområden; Engineering, IT, Executive och Finance, men vi kan även hjälpa till inom exempelvis Sales & Marketing. Genom att kombinera vår branscherfarenhet med vår kunskap om människans potential får vi såväl individer som verksamheter att växa och utvecklas. Experis finns på ett 30-tal orter i Sverige och i mer än 50 länder världen över.
Experis IT erbjuder kompetensförsörjning av chefer och specialister inom IT via konsultverksamhet, rekrytering och projektlösningar. Genom att kombinera vår branscherfarenhet med vår kunskap om människans potential får vi såväl individer som verksamheter att växa och utvecklas. Experis IT finns på ett 30-tal orter i Sverige och i mer än 50 länder världen över.
Location: Sweden, Gothenburg
Relevant Experience - 10 + years and has held similar roles for at least 4 + years.
Should understand industry standard process and procedures to run a Remote offshore delivery center.
Should have experience in handling global customers - communication has to be at its best - both oral and written.
Manage the P & L of the project and ensure we achieve / over achieve the allocated revenue targets and profit margin and control the cost as per the plan.
Experience in Data center management
Experience in Service desk and help desk management
Expansion of services to fill all gamut's of infrastructure-increase breadth.
Focus on project opportunities and transformation initiatives
ITIL process definitions and implementation. Preferably ITIL certified. Understands the process gaps and implement necessary changes to align to ITIL guidelines
Automation in service delivery - Enocurage automation in service delivery to improve response and service.
Innovative ideas - Values adds - Encourage innovative ideas that has direct impact on resources, revenues without any disturbance in the existing services.
Resource management. Ensure optimal resource utilization and YOY show improvement in resource utilization.
Utilization - Manage the optimal utilization of resources and man power to deliver the agreed services to customer.
Billing - Ensure prompt billing/ invoices reaches customer as agreed upon and ensure timing collection from them.
Management reporting - Responsible for timely and accurate reports about the performance of the team and the environment that is being serviced. Generate appropriate reports to higher ups within HCL and for the steering committee meetings with the customer.
Conduct regular in depth service and process audits. Ensure the project team fully aligns to the audit requirements and be in compliance with HCL's directions. Conduct internal audit review and assist in the external audit process and procedures.
Employee retention, motivation and training - Responsible for resource intake, plan necessary training, resource rotation, motivation. Attrition to be controlled within the baselines allocated. Optimization of resource utilization through de-skilling and up skilling as necessary
Focus on grooming people from L1 to L2, L2 to L3 within select timelines
Value add to customer-YOY by working closely with the Transformation and Consulting group for:
Architecture gap assessment studies
Implementation of new technologies
Consolidation/virtualisation opportunities
Reduce business impact of outages
Cost savings through better solutions
Enhance operational efficiencies
Be a business partner to customer to understand the business process and needs and provide service as needed.
Work towards a WIN- WIN situation
Overall SLA management - Operation interaction with technologies Lead / Service Owner
Overall Customer Satisfaction - Ensure we score high marks in the CSAT conducted.
Overall employee satisfaction
Flexible and Willing to work in 24 * 7 environment support
Aware of Application services is an added advantage.
Om du har några frågor angående den här tjänsten kan du maila rekryterare Johanna di Sivo på
johanna.di.sivo@se.experis.com . Urvalet sker löpande.
Publiceringsdatum2011-12-27Arbetstider och omfattningEnligt överenskommelse
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2012-02-09
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktJohanna Di Sivo, +46 8 508 954 34
FöretagExperis Sverige
AdressExperis Sverige
BOX 1125
11181 Stockholm
Jobbnummer 1115741
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