Service Delivery Manager
Scania CV AB / Datajobb / Södertälje
2025-02-14
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hela Sverige At TRATON Financial Services (TFS) we have started the journey to become the provider of Financial Services to all TRATON brands. Service include financing for customers, dealers, and distributors as well as insurance solutions. With a presence in over 65 markets, we are already one of the most global actors in the financial services industry and rapidly growing. Do you want to be part of this journey?
Role Summary
Join TRATON Financial Services as a Service Delivery Manager: A Journey of Innovation and Excellence
Are you ready to take your career to the next level? TRATON Financial Services (TFS) offers an unparalleled opportunity for growth, innovation, and impact. As a Service Delivery Manager at TFS, you will be at the forefront of transforming the financial services landscape within the transportation industry.
We at TFS IT are committed to operational excellence, seamless multi-brand integration, and scalable growth. Our service solution is built on a foundation of world-class sub-service providers, expertly governed and steered by our professional service management organization. At TRATON Financial Services, our mission is to work closely with all stakeholders to ensure seamless delivery and to champion the acceleration of new services across our global markets. By fostering collaboration and leveraging our innovative environment, we aim to provide comprehensive financial solutions that drive value and support the growth of all TRATON brands.
Job Responsibilities
The role Service Delivery Manager is a role with a broad scope, and great variations in task. The main responsibilities are firstly to work closely with the current Service Delivery Managers to continuously improve our processes and ways of working and secondly to interact with our business units spread across the globe.
As a Service Delivery Manager you will
participate in operational governance meetings with external service providers
perform support process quality assurance and drive continuous improvement
provide service reports to business units and other internal stakeholders.
participate in handover of new services from development to operations
perform tasks related to IT audits
The work is on a global level and our environment is in constant change and we build and shape as we run. You will therefore need to have a growth mindset and a pragmatic way of working, but at the same time be able to evaluate, prioritize and act in order to build sustainable and robust solutions that can evolve over time. You will also need to be confident in working and leading virtual teams and resources within different parts of TRATON and our Service Providers. This to enable the co-creation setup and iterative way of working, that is part of our new set up within TRATON.
Competence and experience:
Strong communication skills in order to build momentum and trust to the process and solutions being built over time.
As a person have a can-do attitude, enjoying working in a constant changing environment where we are expected to lead and support others to join the journey.
Experience from IT management and/or process development
Leadership skills to build confidence and act as thought leader to build and drive change. This by acting, executing and engaging communities, forums and the management within TRATON Financial Services.
Fluent in English both oral and in writing, additional langue skills will be seen as an advantage
University degree in business, engineering or computer science.
Who You Are
Do you want to continuously develop and improve the Service Management function and together with the rest of the team provide excellent support to our business units that are using our IT services. Are you a well-structured team player that thrives on working in a global environment, and have experience in working with data-driven improvements? Are you a fairly recent university graduate within business and/or engineering and want to join an experienced multinational team? Then you might be our new (junior) Service Delivery Manager at TRATON Financial Services IT.
TRATON Financial Services Offers
We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career growth both locally and internationally.
The job offers international contacts with our Finance companies. This also means that you may be expected to travel from time to time. In this position you will be reporting to the Head of Service Management at Scania Financial Services. You will be located in Södertälje, Sweden.
Benefits include training at our health center Gröndal or wellness allowance, result bonus, flexible hours, and company car leasing. Scania also hosts events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses.
Application
Your application should include a CV and any relevant certificates. We welcome all applicants and strive for diversity in our recruitment processes.
Apply as soon as possible, no later than 2025-03-02. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.
If you have questions or would like more information, please contact:
Mikaela Rogberg, Head of Service Management,
Mikaela.rogberg@tratonfs.com TRATON Financial Services
TRATON Financial Services is a global multi-brand captive finance provider. Services include financing for customers, dealers, and distributors as well as insurance solutions and additional services. By this, TRATON Financial Services supports transforming transportation. With its brands Scania, MAN, Navistar and Volkswagen Truck and Bus, the TRATON GROUP is one of the world's leading commercial vehicle manufacturers. The Group aims to reinvent transportation with its products, its services, and as a partner to its customers.
Så ansöker du Sista dag att ansöka är 2025-03-02
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scania CV AB (org.nr 556084-0976)
151 87 SÖDERTÄLJE
Arbetsplats Traton Financial Services
Jobbnummer 9166968