Service Delivery Manager - Truck Importer System
Volvo Information Technology Aktiebolag / Datajobb / Göteborg
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hela Sverige Volvo IT is a global company and part of the Volvo Group. Our experienced and motivated team delivers reliable industrial IT solutions, competitive telematics services and insightful consulting services. We employ over 5 000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.
The StO/DtR (Sales to Order/Delivery to Repurchase) department is the largest delivery unit in Gothenburg, offering a broad range of opportunities for personal development. We are delivering global IT solutions in the areas of CRM, Retail, Customer Loyalty, Service & Repair and Parts Logistics. Our employees work in global teams with all Volvo companies and take on challenging assignments that cover the complete product life cycle, including new development and projects
SERVICE DELIVERY MANAGER
Within the Customer Loyalty area we are now looking for a Service Delivery Manager (SDM) for the TIS (Truck Importer Systems) portfolio. As SDM you will be responsible for maintenance services delivery according to the Service Level agreement. This applies to a set of applications as well as related infrastructure deliveries in scope of the SLA. Delivering maintenance services within this area involves resources from different Volvo IT sites/departments as well as non-Volvo IT resources.
The applications in the portfolio are within the Warranty and Quality area and the portfolio contains several global applications. The applications are used by different BA/BU?s within the Volvo Group. Applications in the portfolio are for ex TSA (Truck Service agreement) CTDI (Central Truck Dealer Information) and TIA (Truck Invoicing application).
Your profile:
• You are a self-going driving force with high social competence
• You are service minded with customer focus
• You like structure and are solution oriented with a holistic view
You have:
• Experience from leading staff in a cost-, efficiency- and time target environment
• Work experience as a high level maintenance manager or equivalent
• Long experience of handling deliveries to customers
• Experience from working in a global set up
General qualifications and skills:
• Academic qualifications within the relevant field
• Communicative team-player
• Leadership skills
• Proactive and with a strong drive to continuously challenge and improve
• Excellent command of spoken and written Swedish and English
We can offer:
• A strong competence development roadmap and several professional and technical communities
• An attractive working environment with highly skilled and experienced colleagues
• The possibility to participate in developing and influence the future for the customer loyalty area within the Volvo group.
• A global network
As the selection and interview process is ongoing, please send your application as soon as possible
Publiceringsdatum2011-07-13Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-08-21
Ansökan sker via företagets webbplats.
Ansökan kan tyvärr inte göras via e-post.
KontaktAnnette Falk, Line Manager, +46 31 3223099,
annette.falk@volvo.comFacklig kontaktThomas Åberg, Unionen, +46 31 3225395,
thomas.aberg@volvo.comChrister Jonsson, Akademikerna, +46 31 3222728,
christer.s.jonsson@volvo.comAnneli Mattsson, Ledarna, +46 31 3229391,
anneli.mattsson@volvo.comFöretagVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
AdressVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG
KontorsadressASSAR GABRIELSSONS VÄG
GÖTEBORG
KontaktuppgifterTelefonnummer: 031-667000
Jobbnummer 984740
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