Service Delivery Management
Avanade Sweden AB / Datajobb / Stockholm
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At the heart of every great technology solution is great management, always making sure that the project delivers what it set out to do and matches expectations. A Service Delivery Manager is responsible for the operation, maintenance and support of the deployed IT Service and its Service Offerings. Leads day to day activities to support and ensure quality of an IT Service and its offerings according to agreed SLA's (Service Level Agreement).
About you:
You believe that teamwork is the key to delivering successful projects and on a day-to-day basis you always strive to do your best! We believe everyone matters and it is important for us that we deliver as a team.
Day-to-day, you will:
Responsible for day to day operations, maintenance and support of a deployed IT Service and its offerings
Planning and execution of operational activities for the operation of the deployed IT Service and its offerings including the coordination of the supply of the components making up the IT Service and its offerings
Lead and coach the team towards objectives
Drive IT Service improvements based on the results of the measurements
Manage operational IT Service and its offerings escalations
Ensure that appropriate frameworks are used and improved (models, methods, tools, processes, templates etc
Participate and support negotiations of appropriate SLAs, OLAs and Contracts
Serve as a subject matter expert for the overall IT Service and its offerings
Participate in Change Approval Boards (CAB's) to review proposed IT Service and its offerings changes.
Your background and skills include:
Day to day activities to operate the IT service
Certified within ITIL
Tactical Maintenance planning and implementation
Maintenance establishment
Underpinning contracts and supplier service levels
Lifecycle Management
Technical knowledge within cloud based solutions, public facing web and connected services
Understands the daily operations required to deliver the IT Service
Understand the technical composition of the IT Service
Understands the dependencies between supporting services and components
Ability to take lead in incident and problem management related to the IT Service
Has a structured way of working and documenting
Ability to plan for and follow up agreements with suppliers
Understands and follows security manual and processes
Works naturally with continuous improvements
Understand how to work pro-actively to minimize business risk related to the IT Service
Experience from working in agile projects and project delivery methodology
Previous experience as a Team Lead or demonstrable experience in leading virtual teams
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Scrum certificate is a plus
Great communication skills in both Swedish and English.
You will probably have a Bachelor's degree in Business or a technology-related field, and we'd really like it if you are a Project Management Institute certified Project Management Professional. You're likely to have at least five years of experience in managing teams, as well as large-scale and complex programs and Projects.
Publiceringsdatum2020-01-30Så ansöker duSista dag att ansöka är 2020-02-29
Klicka på denna länk för att göra din ansökanAdressAvanade Sweden AB
Alströmergatan 12
11247 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Avanade Sweden AB (org.nr 556680-3895)
Alströmergatan 12 (
visa karta)
112 47 STOCKHOLM
Jobbnummer 5069082
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