Service Contract Claims Specialist
Mercedes Benz Sverige AB / Kontorsjobb / Malmö
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hela Sverige The Service Contract Team is responsible for product development, pricing, claims handling and administration of service contract products, sold by Mercedes-Benz in Denmark & Sweden. The service contract products include a wide range of products for passenger cars, vans and trucks. We collaborate closely with Mercedes-Benz Finance to successfully bundle financial and service products in order to maximize customer value and secure a trouble free Mercedes-Benz vehicle ownership. Furthermore the team is responsible for ?Service 24h?, Mercedes-Benz? roadside support service, supporting customers with around-the-clock assistance from qualified Mercedes-Benz technicians, throughout Europe.
The Service Contract Team consists of eight dedicated professionals aiming for operational excellence, including speedy and cordial service & support to our customers and business partners.
As Service Contract Claims Specialist your primary tasks and responsibilities include:
• Act as first point of contact for all service contract claims related matters on Danish and Swedish markets
• Process service contract claims in VEGA/EVA.
• Safeguard reasonable workshop interpretations of service contract content
• Service contract cost controlling
• Perform various analysis and handle charge-back of workshops to balance service contract costs
• Approval and booking of customer and Mercedes-Benz Europe/unauthorized workshop service contract invoices
• Development and maintenance of Workshop Service Contract Claims Manuals for Denmark & Sweden.
• Calculation of MPC support to local dealer administrated service contracts
• Actively contribute to ongoing development and improvement of our business processes
• Help maintain the highest possible level of service towards our internal/external business partners
Your prior experience and skills include:
• Good oral and written communication skills, including proficiency in Danish and Swedish languages.
• Secondary education within business
• Experience as a mechanic, technician or similar at a workshop is regarded as an advantage
• Knowledge of and practical experience working with EVA/VEGA, ASRA & WIS is a merit
• Knowledge of vehicle economics and Mercedes-Benz product range is seen as an advantage
• Good all round computer skills, including advanced knowledge of Excel
For further information about the position please contact: Team Leader, Service Contracts / 24 H, Martin Fejø, phone +45 33 78 53 05.
Please apply using the link at our homepage as soon as possible and no later than October 11 2010.
Publiceringsdatum2010-09-30Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2010-10-11
Ansökan kan tyvärr inte göras via e-post.
KontaktJenny Theander, HR Business Partner, 040-6717584
FöretagMercedes Benz Sverige AB
AdressMercedes Benz Sverige AB
Box 505 31
20250 MALMÖ
KontorsadressDockgatan 1
211 12 Malmö
Jobbnummer 743925
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