Service Area Manager Quarto Plate

Poolia Örebro AB / Chefsjobb / Degerfors
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Presentation

Outokumpu is a global leader in stainless steel. We create advanced materials that are efficient, long lasting and recyclable - helping to build a world that lasts forever.
As a Service Area Manager, you contribute to this by taking responsibility for first-class operational service in the IT service management area. If this sounds like your next challenge, read more below and submit your application today!

Publiceringsdatum
2015-05-06

Dina arbetsuppgifter
Service Area Manager is responsible for all daily operational service management related activities. You are used to working in global processes, in an outsourced multi-vendor environment. The role includes the management of contracts and agreements and ensuring that suppliers deliver according to agreed contracts. You have budgetary responsibility, may authorize invoices and are responsible for regular reporting to customers.

Service Area Manager is responsible for continuous improvement within his/her service area. Your objective is to proactively propose improvement activities to enhance the services and/or to decrease the running costs.

• Daily service management
• Vendor management and contract management
• Service performance reporting
• Budgeting & cost follow up
• Invoice verification
• Implementation of improvement activities
• Agree and manage SLA (Service Level Agreement) & OLA (Operational Level Agreement) towards business
• Maintenance and consistency of the service structure within the service
• Responsible for Continuous Service Improvement (CSI) and Minor Enhancement of Services

Utbildning/erfarenhet

You are a business-oriented person with innovative skills and show commitment and drive in your work.

You possess good analytical skills, economic awareness and the capability to acquire and process the appropriate information for decision-making.

• An academic degree or qualifications required
• At least 5 years' experience in IT Service Management and Operations
• We prefer that you come from the service sector with B2B experience
• Wide Service Management experience where you have experience form both Applications Management and IT Infrastructure
• Wide Experience in working in a multi-sourcing environment
• You understand the business drivers and priorities and what impacts them
• You have good English skills in speaking and writing

Meritorious knowledge areas are ITIL v3, SIAM (Service Integration and Management), Service Management, Vendor Management, Contract Management, CSI (Continuous Service Improvement) mindset as Lean, Kaysen or Deming.

Företagsbeskrivning

Outokumpu Stainless
Outokumpu is a global leader in stainless steel and special alloys. Our advanced materials are the perfect choice for demanding applications in everything from cutlery to bridges, power plants and medical equipment. Stainless steel contributes to sustainable and lasting world where there is a material that is 100% recyclable, corrosion-resistant, maintenance-free, durable and hygienic. Outokumpu employs over 16 000 employees in over 40 countries. The Group is headquartered in Espoo, Finland. Outokumpu is listed on NASDAQ OMX Helsinki.

Vår kunds hemsida

www.outokumpu.com

Language

en-GB

Varaktighet, arbetstid
Heltid tillsvidareanställning

Ersättning
Enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2015-05-24
Vi föredrar ansökningar via webben
Ange följande referens när du ansöker: 40914
Klicka på denna länk för att göra din ansökan

Kontakt
Anna-Karin Skoog 019-766 37 06 anna-karin.skoog@poolia.se
Linda Axäng +46 73 944 57 02 linda.axang@poolia.se

Företag
Poolia Örebro AB

Adress
Poolia Örebro AB
Rudbecksgatan 7, 6 tr
70211 Örebro

Kontorsadress
Rudbecksgatan 7, 6 tr, Örebro

Övriga kontaktuppgifter

Jobbnummer
2282157

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